Cesar Ormeno

• Transformed underperforming building from last to first in key all KPIs, directly resulting my Repair Dept being named Repair Dept of the 3 Quarter 2025.
• Reduced D-Code to Delivered Dollars percentage by ~75%, a total reduction of $400K in 12 months.
• Increased technician productivity (PPH) from .5 PPH to 1.5 PPH in 10 month through standardized workflows, employee engagement and overall shop scalability.
• Implemented structured daily operating rhythm involving cross functional team members to include Distribution, Transportation, HR, and inventory teams.
• Improved RiFT (Repair it First Time) performance by 52%, raising it from 33% to 85% in 12 months, through improved parts accuracy, scheduling, and employee engagement

· Led a 40+ employee reverse logistics department responsible for processing returned product from delivery providers (cancellations & exchanges) back into sellable inventory processing in excess of $1.5M dollars of product monthly back into inventory.

· Improved inventory recovery rate by 20%, accelerating product re-entry into available stock and reducing write-offs by a cumulative 15% YoY within my dept.

· Reduced landfill waste by 53% through optimized packaging sortation and recycling processes and employee engagement opportunities.

· Increased recycling revenue by $350Kannually by improving cross functional teams material segregation and external vendor partnerships.

· Decreased trash disposal expenses by 35%, lowering overall facility waste costs YoY.

· Implemented standardized return-to-inventory workflow reducing processing cycle time by 35%, through lean processes, scan move scan adherence, and overall coaching engagement opportunities.

· Managed 15 direct reports within Upholstery Repair operations and provided supervisory oversight to 48 additional shop employees in absence of Shop Manager.

· Coordinated daily production workflow for a 60+ employee upholstery repair team to maintain service levels and on-time completion rate of 98%.

· Trained technicians in upholstery repair techniques, improving repair quality and reducing rework and back log rates by 40%, through structured employee coaching opportunities and periodic daily manager updates.

· Collaborated cross-functionally with distribution, delivery, and customer service teams to ensure timely return of repaired products to customers and immediate returns to inventory for resale.

· Improved repair-to-customer cycle time by 25% through better interdepartmental coordination, time and structured periodic daily managerial and employee updates.

· Completed 9–11 in-home service calls daily, assessing damage, ordering parts, and performing on-site repairs or installations

· Maintained high first-time repair accuracy, reducing repeat service visits by 92%, through proper screening of customer orders (parts required) ensuring 1sttime go’s on customer visits.

· Managed full service lifecycle from assessment through resolution, improving customer satisfaction scores.

· Trained new service van drivers on route efficiency, customer engagement, and repair protocols

· Maintained on-time service completion rate of 98% across assigned territory

• Managed and provided in-home repair services for businesses with a two employee team addressing damage claims.
• Managed end-to-end business operations including client acquisition, pricing, scheduling, procurement, and service delivery.
• Generated annual revenue of approximately $35K–$80K through repeat business and referral partnerships
• Maintained client retention rate of 98% through quality craftsmanship and service reliability.
• Completed an average of 35 -50 projects per month, balancing in-shop and on-site repair services.
• Negotiated vendor relationships for materials procurement, reducing supply costs by 10%.
• Completed 12-15 service calls per week, performing damage assessments, repairs, and full upholstery restoration.
• Maintained high first-time repair completion rate, reducing claim re-open rates by 5%.

• Founded and operated a small upholstery and restoration business serving residential and commercial clients including restaurants, automotive, marine, healthcare, and childcare facilities.
• Managed full-service operations including estimating, project planning, procurement, fabrication, repair, refinishing, and final delivery.
• Completed 400+ commercial repair projects annually, maintaining strong repeat-client relationships.
• Delivered 24-hour turnaround service for restaurant booths and barstools, minimizing operational downtime for commercial clients.
• Increased client retention through rapid-response repair services and high-quality craftsmanship.
• Generated consistent revenue through diversified client base across hospitality, healthcare, automotive, and marine sectors.