Cesar Ortega
Glenn Heights,TX
Summary
Adept at optimizing network performance and ensuring robust security, I spearheaded significant infrastructure projects at Susser Bank, enhancing productivity by 30%. My expertise in switching technologies and a proactive approach to network architecture design underscore my ability to meet critical demands while fostering team excellence and innovation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Network Administrator
Susser Bank
Arlington, Texas
01.2024 - Current
- In charge of network infrastructure for the bank corporate location and 15 other branches
- Designing branch network layouts
- Fortigate firewall configuration and installation
Senior Network Administrator
Gibraltar
Dallas, Texas
07.2020 - 12.2023
- In charge of network issues and infrastructure additions for over 50 different companies that Gibraltar owns
- Ordering Meraki and Cisco network equipment for new sites and upgrading infrastructure at all sites
- Managing wireless Ap's and switches via Meraki
- Core switching and routing issues via Cisco CLI
- Integrate new acquired sites to company network standards and adding sites to IP address schemes
- Planned and rolled out SD-WAN for company and all sites
- Configured and installed Palo Alto firewalls as new standard for company
- Build roll-out plans for various network projects and managed them with time restrictions
- Take in Network tickets and delegate/work accordingly
- Travel to sites to perform site surveys and network installs on live production environments
- Structured and planned network layouts worked closely with business to find issues and get resolutions
- All WAN orders with vendors and managing time frames
- Resolved all routing, switching and trunking issues for multiple sites
- Worked with vendors for projects and managed budgets for infrastructure changes
- VPN issues with our main Palo Alto firewall, also individual site firewalls
- Managed and maintained day to day infrastructure and bandwidth usage
Senior Country Operations Analyst / WAN Ordering Specialist
Lehigh Hanson
Las Colinas, Texas
10.2018 - 05.2020
- Order new circuits and upgrade existing circuits for our many sites spread from United States to Canada
- Work closely with ATT and 3rd party ISP's to manage time and keep up with deadlines
- Build out infrastructure for new sites, starting from the ordering process to configuring switches and hardware as well as walking onsite tech how to connect and install
- Layer 2 to Layer 3 cutovers on active production sites to install 4G backups or Voice implementation on sites
- Adding routes and Vlans on switches for any upgrades
- Troubleshooting network issues when sites are down
- Provided assistance to the business for any questions or concerns when sites are down, or sites are moving
- Aiding helpdesk for any network questions and tickets
- Work with acquisitions and projects to get business network ready and meet go live dates
- Troubleshoot switches for down ports, access issues, trunking issues etc
- Work in Netflow to verify bandwidth issues and reasons for slow speeds
- Work on and maintain switches within 38 floor headquarters
- Plan and design sites for cloud network readiness
- Work on DMVPN project using new Cisco 1k routers for faster bandwidth upload
- Oversee all network improvement and development projects
Infrastructure Manager / Network Administrator
Sunset Logistics LLC
Euless, TX
08.2017 - 10.2018
- Complete Revamp of company's technology and infrastructure
- Planned and designed MPLS circuit for headquarters and 15 other remote sites
- Configured, installed and managed Cisco 3750G switches with EIGRP to work internally
- Configured all devices (PCs, Printers ETC) to work with new MPLS structure
- Managed VM's in a hosted environment that included our Domain controllers, mapped drives and backups
- Managed and maintained office 365 account and set up whitelist for spam and other rules
- Created new users and accounts in Active Directory
- Planned and designed 'One Talk' VOIP alternative for company that includes call routing and hunt groups
- Installed and managed wireless access points at remote office sites
- Worked with vendors for decision making and improvements of company's future
- Planning data center move with accurate inventory check and deadlines
- Installed and maintained VPN on new MPLS that will allow users to work remotely
- Managed helpdesk and desktop support employees
- Introduced training programs and implemented laptop purchasing and imaging procedures
- Removed old internet circuits and voip phones that used local ISP, Sonicwall and Edgewater powered Polycom telephones
- Worked with Billing and CFO to cut costs within bills and vendors for the department
- Restructured and re-cabled current data center and prepped for new data center move
- Worked with ATT Network based firewall to create rules and policies for company's security
- Maintained Symantec antivirus and Malwarebytes server and client for the company
- Managed Mass360 for driver tablets and tested new possible solutions to replace
- Samsung Tablet set up and administration which includes inventories for all offices and trucks
Network Admin / Level 3 Support
US Concrete
Euless, TX
12.2014 - 08.2017
- Managed and maintained network with over 1000 users
- Configured Meraki cloud routers that replaced Sonicwall for site-to-site vpn
- Cisco phone admin- configured all phones, extensions, and voicemail using Cisco Callmanager and Unity
- Zoom call recordings and Cisco UCCX monitoring and maintained
- Worked with F5 load balancer, Cisco routers and HP Servers
- Tape backups every week using netbackup
- Created new VM machines and solved any VM issues using VMware
- Monitored network using Solarwinds
- Tablet application admin- set up and installed new MDM application for tablets that go in concrete trucks
- Level 3 support to helpdesk and helped with any outstanding or difficult issues
- Set up and manage new accounts and groups in Active Directory
- Microsoft Exchange 365 admin, migrated whole company (500 employees) to Office 365
- Set up new Windows 7,8,10 computers for employees, upgrading Ram and installing all software
- Troubleshooting day to day hardware issues (printing, Cable issues, and Cisco Phones)
- Set up new phone lines and extensions as well as voice mail using Cisco
- Networking and routing issues within our company with many sites and plants
- Monitored and managed mobile phone management 'Meraki'
- Application support for 'Command Track' and Oracle
- Traveled to remote locations as company acquires more business to make sure I.T part is functioning
- Managed keycard system and set up new employees and discontinued previous employees
- Managed ticketing system and updated users and customers with solutions and ETA's
Corporate Helpdesk Analyst
DR Horton
Fort Worth, TX
09.2013 - 12.2014
- Answered and resolved any I.T issues the company was having nationwide
- Troubleshooting Windows 8 and Windows 7 operating systems and their errors
- Working with active directory, including adding new accounts, unlocking accounts, resetting passwords, adding permissions, adding mailboxes to Exchange and terminating accounts
- Moving users and pcs to correct OU's, and making sure policies are set correctly
- Troubleshooting outlook, word and excel errors the user might be having
- Installing printers and scanners and troubleshooting them as well
- Installing different software with licenses including Adobe Acrobat, WinZip, Google Earth Pro, and many others using SCCM and manually
- Using remote desktop tools to better assist our users using VNC, Radmin and remote desktop viewer
- Adding printers and drivers to the correct servers
- Working with Avaya voip phones and adding extensions and rules for users
- Walking users through home set ups using VPN clients and setting up their Sonicwall Pix/ASA, Configuring Lynksis router, Avaya phone and Printers
- Helping users resolve issues with their Windows 8 smartphones and general known issues
- Answering permission questions for the company's different software
Information Technology Consultant
My Community Federal Credit Union
Midland, TX
06.2012 - 05.2013
- In charge of day-to-day helpdesk tickets that come from employees, like password changes, being unlocked from Active directory, office moves, printer issues, employee questions etc
- Learned Financial institution software like Flex, FICS and all its components, Wisdom Accounting, Tranzact, and check 21
- Added new employees to the active directory and trained on how to use equipment
- Replaced and fixed computers as needed and imaged them to our standards
- Monitored network for any unusual traffic
- In charge of inventory including computers, telephones, printers, and other equipment to make sure it was up to date and in compliance with audits
- Assisted employees with Microsoft office products such as outlook, word, excel, power point and acrobat
- Added new employees to Microsoft exchange
- Troubleshot scanners and all in one printer that were in our different branches
- Managed 5 different branches in the area
- Diagnosed and corrected faulty software and performed updates
- Installed interaction client for employees and added new telephone lines and extensions into software
- Worked in AS400 green screen software along with our financial institution processor FLEX
Computer Technician/ Business I.T Consultant
Triple C Computers
Odessa, TX
06.2011 - 06.2012
- Repairing Pc Computers Desktop/Laptop with any Hardware or software issues
- Build Custom Computers for business, gamers, and consumers
- Memory upgrades, power supply replacements, anti-virus installations, Video card installations
- Operating system installations
- Virus/ Malware/ Adware/ Trojan removals
- DC jack replacements on laptops
- LCD replacements on laptops
- Professional data recovery and back up
- Diagnosed and Troubleshooting on Hard drives and Motherboards
- Able to lift more than 100 lbs as heavy servers and dot matrix printers were always needed in businesses
- Knowledgeable in Windows 98, XP, Vista, Windows7, Windows 8, Ubuntu, and Mac OS
- Laptop Hardware installation and repairs
- Cut/repaired/ built custom cat 5 cables for businesses specialized needs
- Installations of routers and modems
- Inventory count and check expert, while keeping track of daily sales
Counter Intelligence Agent / Computer Sales
Best Buy
Midland, TX
06.2011 - 08.2011
- WORKING WITH CLIENTS DIRECTLY, ANSWERING ANY CONCERNS WITH COMPUTERS, PRINTERS, CELL PHONES, CAMERAS, STEREO SYSTEMS
- Virus, Trojan, Ad ware removals
- Hard Drive replacements
- Installations of Graphics card and sound card, Network Interface Cards, Power supplies
- Ram upgrades
- Operating System Installs and upgrades (Microsoft and Mac)
- Software installs, including Microsoft Office, Quick books, Kaspersky, Webroot, Trend Micro Antivirus many accounting Software, Apple software I life, iCloud, and many more
- Computer Diagnostics and repairs
- Many 'E-learning's' and product knowledge tests completed from today's top companies including Apple, Sony, HP, Asus, Acer, Gateway, Emachines, Toshiba, Compaq
- And many more parts distributors
- Checked computers in for repairs and evaluate damage, parts and labor costs
- Tested Flat Screen LCD, LED TV's, Xbox 360, PlayStation 3, Wii, Ipads for any type of Damage or errors to units
- Scheduled In-home installations of Wireless Networks and educated customer
- Knowledgeable in Routers, Switches, Hubs, Wireless Adapters, External Hard Drives, computer Peripherals, computer accessories, Printers, Wireless printers, Cat 5 cables, Aux cables, HDMI cables
LEVEL 3 SUPPORT/ONSITE TECH
Basin Business Computing
Midland, TX
02.2009 - 06.2010
- OUR CLIENTS INCLUDED MANY OIL FIELD COMPANIES, CLINICS, DRS
- OFFICES, BANKS AND MANY PLACES OF BUSINESS IN THE PERMIAN BASIN
- Built custom Computers for clients and businesses
- Knowledgeable with all of computer components, parts and their functions
- Set up and maintained Servers at customer's request
- Ran and installed Cat 5 and coaxial Cable for new buildings or upgraded locations
- Over the phone desktop support
- Email configurations and trained customers with their equipment
- Virus, Trojan, Ad ware Removals
- Data Backup and storage trained
- Maintained Wireless and Hardwired Networks
- Operating System Installations and upgrades
- Knowledgeable with Windows 98, ME, 2000, XP, Vista, 7, Mac OSX and past Mac Operating Systems, Linux Red hat, SUSE, Ubuntu
- Setting up Voice over IP telephones and maintained service
Level 3 mentor/ Assistant manager /Presidential Appeals / Level 3 Tech support
Telvista
Odessa, TX
09.2005 - 09.2009
- TOOK TECH SUPPORT CALLS, GETTING CUSTOMER ONLINE WITH TROUBLESHOOTING AND CARE
- Excellent customer service experience
- Took Verizon's Presidential Appeals calls (highest escalations in Verizon
- Perfect attendance for many years
- Great Trainer and mentor
- Great Technical experience in the internet world (advanced tech support)
- Able to work with Routers, modems
- Switches, hubs, Static ips, PPPoe, and Dhcp configurations
- Desktop support
- Assistant Supervisor Qualities
- Great personality on and off the phone
- Won many awards within company including 'best Quality' and Verizon's Ambassador Achievement award
- Learned cable qualifications and Pots certifications
- Worked directly with field technicians to get customers online
Education
AWS Cloud Computing Training - AWS certified practitioner class, AWS Cloud Architect Class
Tarrant County College
01.2025
Cisco CCNA - Networking Basics, Routers and routing, Switching and intermediate routing, Wan Technologies
Tarrant County College
06.2017
Bachelors - Organizational Management
Midland College
Midland, Texas12.2012
Associates Degree - Computer Networking and Information Technology
Odessa College
Odessa, Texas01.2010
Skills
- Network performance optimization
- Switching technologies mastery
- Network security management
- Network architecture design
- Network access control
- Productivity improvement
- Network monitoring tools
Languages
- English, Bilingual
- Spanish, Bilingual
Languages
Spanish
Full Professional
Certification
- CCNA
Timeline
Senior Network Administrator
Susser Bank
01.2024 - Current
Senior Network Administrator
Gibraltar
07.2020 - 12.2023
Senior Country Operations Analyst / WAN Ordering Specialist
Lehigh Hanson
10.2018 - 05.2020
Infrastructure Manager / Network Administrator
Sunset Logistics LLC
08.2017 - 10.2018
Network Admin / Level 3 Support
US Concrete
12.2014 - 08.2017
Corporate Helpdesk Analyst
DR Horton
09.2013 - 12.2014
Information Technology Consultant
My Community Federal Credit Union
06.2012 - 05.2013
Computer Technician/ Business I.T Consultant
Triple C Computers
06.2011 - 06.2012
Counter Intelligence Agent / Computer Sales
Best Buy
06.2011 - 08.2011
LEVEL 3 SUPPORT/ONSITE TECH
Basin Business Computing
02.2009 - 06.2010
Level 3 mentor/ Assistant manager /Presidential Appeals / Level 3 Tech support
Telvista
09.2005 - 09.2009
- CCNA
AWS Cloud Computing Training - AWS certified practitioner class, AWS Cloud Architect Class
Tarrant County College
Cisco CCNA - Networking Basics, Routers and routing, Switching and intermediate routing, Wan Technologies
Tarrant County College
Bachelors - Organizational Management
Midland College
Associates Degree - Computer Networking and Information Technology
Odessa College
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