Cesar Pena
Bradenton,FL
Summary
Dedicated employee committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of casual dining. Successful at training a best-in-class front of house staff. Is seeking to maintain full-time/part-time position that offers professional challenges utilizing interpersonal skills, assisting others to succeed, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Dining Room Manager
Rusty Bucket Restaurant And Tavern
2017.07 - 2024.08
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
Grounds Crew Member
River Wilderness Golf And Country Club
2014.12 - 2019.01
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
- Increased efficiency in daily tasks by utilizing proper tools and techniques for each job assignment.
- Upheld high standards of cleanliness throughout the property by routinely picking up litter and ensuring trash receptacles were emptied regularly.
- Enhanced overall aesthetics of the property with detailed attention to lawn patterns during mowing operations.
- Assisted with irrigation system maintenance and repair.
Education
High School Diploma -
Palmetto High School
Palmetto, FL05.2014
Skills
- Complaint Handling
- Customer Service
- Food safety knowledge
- Leadership trained
- Sanitation Standards
- Food presentation
- Inventory Control
- Employee Scheduling
- Marketing
- Reservation Management
- Closing reports expert
- POS Terminal Operation
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Effective Communication
- Money Handling
- Relationship Building
- Employee Supervision
- Cost controls
- Performance Improvement
Timeline
Dining Room Manager
Rusty Bucket Restaurant And Tavern
2017.07 - 2024.08
Grounds Crew Member
River Wilderness Golf And Country Club
2014.12 - 2019.01
High School Diploma -
Palmetto High School
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