Cesar Peralta
Litchfield Park,AZ
Summary
Results-driven E-Commerce Manager excelling in optimizing fulfillment processes and enhancing customer satisfaction. Spearheaded training initiatives that improved operational efficiency and team cohesion, ensuring alignment with company objectives. Bilingual in Spanish, facilitating broader engagement with customers.
Overview
5
5
years of professional experience
Work History
E-Commerce Supervisor Department Manger
Frys Food Store
05.2025 - 06.2026
- Delivered customer service by resolving inquiries, contributing to a positive shopping experience.
- Developed process documentation that improved training effectiveness and consistency across shifts.
- Cultivated relationships with key stakeholders, aligning department goals with company objectives.
- Led effective team by mentoring, coaching and providing assistance to staff.
- Improved departmental communication by organizing meetings and fostering open dialogue among team members.
E-Commerce Manager
Frys Food Store
10.2023 - 04.2025
- Managed daily e-commerce operations, ensuring seamless order processing and customer satisfaction.
- Streamlined fulfillment processes, reducing order delivery times while maintaining quality standards.
- Managed the sales floor and ensured timely order fulfillment for customers.
- Trained and mentored junior staff on e-commerce best practices and operational procedures.
- Developed comprehensive training materials for new hires, accelerating onboarding process and overall team efficiency.
- Contacted customers to gather feedback on product quality and service efficiency. to ensure satisfaction with item quality and team's efficiency.
Internship
Summers Pool Plumbing
Buckeye, Arizona
06.2022 - 03.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted users in troubleshooting and resolving technical issues in Excel tools.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed project timelines effectively to align with client expectations and deadlines.
- Operated heavy machinery for excavation and site preparation for pool construction.
Cart Pusher
Frys Food Store
11.2021 - 07.2022
- Facilitated timely cart retrieval during peak customer hours to enhance customer satisfaction.
- Maintained organized cart storage across parking areas to improve accessibility.
- Reviewed safety protocols for handling and transporting carts to ensure compliance.
- Collaborated with team members to enhance workflow efficiency.
- Assured that every customer received what was needed in a timely fashion.
Education
High School Diploma -
Canyon View High School
Waddell, AZSkills
- E-commerce operations
- Order processing efficiency
- Fulfillment optimization
- E-commerce troubleshooting
- Operational strategy
- Performance metrics tracking
- Operational training
- Employee training
- Time management
- Customer service excellence
- Bilingual communication
- Attention to detail
Volunteer work
- Collaborated with local organizations to identify community needs and align support efforts. Worked along side a church to help a local organization called Feed My Starving Children.
Languages
- English
- Spanish
Timeline
E-Commerce Supervisor Department Manger
Frys Food Store
05.2025 - 06.2026
E-Commerce Manager
Frys Food Store
10.2023 - 04.2025
Internship
Summers Pool Plumbing
06.2022 - 03.2023
Cart Pusher
Frys Food Store
11.2021 - 07.2022
High School Diploma -
Canyon View High School