Cesar Pichardo
Plant City,FL
Summary
A highly motivated employee with a desire to take on new challenges delivers exceptional service, and responds to questions and inquiries quickly. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, positive attitude, and readiness to adapt to different situations.
Overview
26
26
years of professional experience
Work History
Office Manager
Service Corporation International / Dignity Memorial / Wells Memorial
01.2018 - Current
- Organized and oversaw the scheduling of incoming orders and drivers
- Consistently achieves accurate completion of various funeral/cemetery reports and files.
- Ensured the smooth running of HR operations by efficiently handling administrative tasks such as processing new hire paperwork, verifying pre-need sales licenses, and maintaining employee records and other confidential files (I9s, etc.).
- Ensured that all new hires received comprehensive onboarding
- Generated monthly reports from the reporting site to compile stack ranking reports for key performance indicators.
- Managed expense report processing
- Guided associates in effectively implementing policies and procedures
- Facilitates collaboration between business units and other departments in daily operations.
Operations Manager
Dynamex. Inc / TForce Final Mile
08.2009 - 04.2017
- Assisted in directing and coordinating daily operational business aspects focused on logistics and customer service
- First point of contact for all Independent Contractor settlement or routing issues
- Point contact of contact and manager for one of the largest accounts in the terminal and all the independent contractors assigned to the account
- Handled all aspects of delivery, sorted volume to staff properly, and assisted in adjusting routes to optimize workloads
- Evaluated monthly P&L management data to measure goal achievement as well as to determine areas needing cost reduction and improvement
- Regularly interfaced with customers to provide prompt responses to inquiries, address and resolve complaints under time constraints
- Completed weekly payroll settlements for all Independent Contractors and entered manual payroll deductions as needed
- Facilitate communication between the buyers and the sales representative
- Managed the inventory of various facilities.
Courier
Advanced Medical Specialties
08.2008 - 08.2009
- Delivered correspondent between main office all the satellites offices
- Separated and distributed mail to all personnel in the main office
- Assisted with the maintaining and ordering of office supplies.
Dispatch / Customer Care Representative
Velocity Express, LLC
09.2006 - 04.2008
- Maintain and update data in server for new installations
- Inform and transfer to technicians daily information on new jobs
- Assist the regional manager with billing invoices on a weekly basis
- Supervise the shipping of old mailing machines back to home office
- Keep track of all Installations made on a daily basis by the technicians
- Assist customers with status of their installations.
Infantry
United States Marine Corps
01.1998 - 05.2006
- Supervised a crew of 9 during daily operations
- Briefed the Operations Officer on the operational and training status of the Battalion
- Maintained training records in order to ensure the operational readiness of the battalion
- Scheduled training and training areas in order to improve the Battalion readiness prior to deployment
- Successfully complete all jobs by time requested
- Established daily and training routines for the personnel under my charge
- Trained the personnel to improve the effectiveness to the Company.
Education
BBA - Human Resources Management
Miami Dade College
Miami, FL12.2024
BS - Criminal Justice -
ITT Technical Institute
Miami, Florida01.2010
Skills
- Office Administration
- MS Office
- Scheduling and Coordinating
- Team Development
- Work Planning and Prioritization
- Computer Skills
- Information Protection
- Supply Management
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time off401k matchPaid sick leavePersonal development programsCareer advancementTimeline
Office Manager
Service Corporation International / Dignity Memorial / Wells Memorial
01.2018 - Current
Operations Manager
Dynamex. Inc / TForce Final Mile
08.2009 - 04.2017
Courier
Advanced Medical Specialties
08.2008 - 08.2009
Dispatch / Customer Care Representative
Velocity Express, LLC
09.2006 - 04.2008
Infantry
United States Marine Corps
01.1998 - 05.2006
BBA - Human Resources Management
Miami Dade College
BS - Criminal Justice -
ITT Technical Institute
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