Cesar Rodrigo Ramirez Rojas
Miami,FL
Summary
Friendly and courteous Front Desk Clerk-tour guide, Concierge-Baggage Porter with over 7 years of experience. Seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive guest relationships to promote customer satisfaction and loyalty. Adept at balancing multiple tasks with a friendly, courteous demeanor.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CAREGIVER • Monitor
HOGAR DE CRISTO
01.2021 - 01.2024
- Company Overview: NGO-foundation – Chile
- Website: www.hogardecristo.cl
- Managed the intake of individuals experiencing homelessness, in compliance with program protocols and regulations
- Incorporate and keep an updated record of participants in the social management system (SGS), both for the entry of the person, and daily attendance
- Prepared and distributed daily meals (breakfast, lunch, and dinner) to program participants, ensuring adherence to program guidelines and standards
- Provided hands-on assistance with personal care tasks, including washing clothes, changing clothing, and feeding participants who experienced mobility challenges
- Carry out the process for the discharge of participants by the protocols and/or guidelines of the MT
- Perform shifts, nights, and weekends according to the needs and definition of the program
- Efficiently manage the material and information resources made available to them, to achieve the goals established by the Management and the strategic plans of the Hogar de Cristo Charitable Foundation and its affiliates
- Assisted with washing participants who required additional support with personal hygiene, ensuring their comfort and dignity at all times
- NGO-foundation – Chile
- Website: www.hogardecristo.cl
Administrative Hotel Receptionist
Tierra Atacama Hotel
01.2018 - 01.2021
- Company Overview:
- Star Hotel
- (Driest desert in the world) Atacama Region
- Website: www.tierraatacama.cl
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record
- Carried out day-to-day duties accurately and efficiently
- Check-in-Check-out Trilingual -Understanding different languages and helping guests with their concerns –questions and problems
- Arrivals and departures, Flight confirmations, Reservations, Cashier closures, Accounting
- Credit card authorizations, international currency handling, resolved problems, improved operations, and provided exceptional service
- Improved operations through consistent hard work and dedication
- Star Hotel
- (Driest desert in the world) Atacama Region
- Website: www.tierraatacama.cl
Hotel Front Desk Clerk-Tour Guide
Hotel Hacienda Tres Lagos
01.2015 - 01.2018
- Company Overview:
- Star Hotel
- Chilean Patagonia Aysen Region
- Website: www.haciendatreslagos.com
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
- Check in-Check-out-Trilingual -Understanding different languages and helping clients with their accommodations
- Arrivals and departures, Flight confirmations, Reservations, Cashier closures, Accounting
- Credit card authorizations, international currency handling, Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories
- Worked flexible hours throughout the night, weekend, and holiday shifts
- Worked closely with management staff to create new and lucrative tours
- Collected and deposited payments from guests
- Built personal relationships with guests to promote positive experiences
- Provided information on various sites throughout the Patagonian Region of Chile
- Star Hotel
- Chilean Patagonia Aysen Region
- Website: www.haciendatreslagos.com
Hotel Front Desk Clerk-Tour Guide
Hotel Hacienda Los Lingues
01.2012 - 01.2015
- Company Overview:
- Star Hotel
- Chile
- Website: www.loslingues.com/en/history
- Tour Guide- the hotel has an indoor museum
- The origins of the hacienda (ranch) date back to the end of the 16th century
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Collected room deposits, fees, and payments
- Arrivals and departures, Flight confirmations, Reservations, Cashier closures, Accounting
- Sales, Check-in, checkout, arrivals, and departures (transportation report), flight confirmation, cashier closure, reservations, coupon shipments, billing, accounting, export invoices, national invoices, receipts, credit card authorization, handling of international currencies, tour guide, attention to foreign tourists, menu translation into English, French, and Spanish
- Star Hotel
- Chile
- Website: www.loslingues.com/en/history
Night Auditor hotel clerk supervisor
Hotel Holiday Inn Garden Court Montmartre
01.2008 - 01.2012
- Company Overview:
- Star Hotel
- Paris, France
- Check-in and check-out procedures
- Sales and reservations
- Billing, accounting, export invoices, and national invoices
- Tourist guide services (rental movements, museum tours of 19th-century estates)
- Sales and guest services
- Tour guide for groups, weddings, corporate events, and advance charges
- Wine tasting guide
- Staff training in the English language
- Star Hotel
- Paris, France
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Guest Services Attendant.Bellhop, Bell Attendant,
Holiday Inn Montmartre
01.2006 - 01.2008
- Greet guests warmly and assist with luggage transport to and from rooms.
- Provide information about hotel amenities, local attractions, and services.
- Ensure guests receive excellent customer service and a smooth check-in/check-out experience.
- Maintain cleanliness and organization of lobby and luggage storage areas.
- Handle special guest requests, including arranging transportation and delivering packages.
- Assist front desk staff with guest inquiries and room assignments.
- Operate hotel carts safely while handling guest belongings with care.
- Respond promptly to guest needs and concerns to ensure satisfaction.
Education
IPP-Institute - Computer technician and programming
IPP-Institute
01.2023
High school diploma -
Simon Bolivar
01.2007
Skills
- Reliable and resourceful
- Critical thinking
- Problem-solving
- Computer proficiency
- Exceptional customer service
- Professional and neat
- Teamwork
- Sales experience
- Loyal and trustworthy
- Leadership
- Respectful and compassionate
- Emergency response
- Payment handling
- Guest Relations
Personal Information
Nationality: Chilean
Certification
University Certificate in Shelter Monitoring
- Supervising shelter residents and ensuring compliance with facility rules.
- Providing assistance, guidance, and support to individuals in need.
- Monitoring shelter security and reporting any incidents or concerns.
- Coordinating with social workers and emergency services as needed.
- Maintaining cleanliness and organization of common areas.
- Assisting with check-ins, check-outs, and resident documentation.
- Ensuring a safe, respectful, and welcoming environment for all occupants.
Languages
English
Full Professional
French
Full Professional
Spanish
Native or Bilingual
Timeline
CAREGIVER • Monitor
HOGAR DE CRISTO
01.2021 - 01.2024
Administrative Hotel Receptionist
Tierra Atacama Hotel
01.2018 - 01.2021
Hotel Front Desk Clerk-Tour Guide
Hotel Hacienda Tres Lagos
01.2015 - 01.2018
Hotel Front Desk Clerk-Tour Guide
Hotel Hacienda Los Lingues
01.2012 - 01.2015
Night Auditor hotel clerk supervisor
Hotel Holiday Inn Garden Court Montmartre
01.2008 - 01.2012
Guest Services Attendant.Bellhop, Bell Attendant,
Holiday Inn Montmartre
01.2006 - 01.2008
High school diploma -
Simon Bolivar
University Certificate in Shelter Monitoring
- Supervising shelter residents and ensuring compliance with facility rules.
- Providing assistance, guidance, and support to individuals in need.
- Monitoring shelter security and reporting any incidents or concerns.
- Coordinating with social workers and emergency services as needed.
- Maintaining cleanliness and organization of common areas.
- Assisting with check-ins, check-outs, and resident documentation.
- Ensuring a safe, respectful, and welcoming environment for all occupants.
IPP-Institute - Computer technician and programming
IPP-Institute
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