Cesar Rojas-Nieto
Spring,US
Summary
With over seven years of experience as a pharmacy technician, I bring enthusiasm, dedication, and self-motivation to your company. I am a detail-oriented professional who excels at filling prescriptions, providing patient care, and handling data entry. Throughout my career, I have thrived in fast-paced community pharmacy settings and successfully adapted to remote work for the past two years. My expertise lies in accurately filling and labeling prescriptions, managing drug inventories, and updating pharmacy records. As a pharmacy operations manager and remote data entry technician, I am eager to contribute my excellent customer service skills to your pharmacy and continue delivering exceptional results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Data Entry Pharmacy Technician
UnitedHealth Group / Optum
10.2022 - Current
- Compiling, sorting, interpreting, and verifying data to be entered.
- Received image of prescription and verified that information is complete and accurate with correct patient profile.
- Communicated with pharmacy field staff via email or phone regarding complex patient prescription information.
- E-script prescriptions received for patients to fill their medication prescriptions.
- Operated the pharmacy software in order to obtain patient and prescription information, entered prescriptions, and performed other data entry functions on the system in accordance to company policies.
- Met and exceeded quotas of 160 to 180 prescriptions.
- Collaborated with pharmacists to address discrepancies or issues related to prescriptions, demonstrating strong problem-solving skills.
- Demonstrated adaptability in learning new software tools used for prescription management, contributing to a seamless transition between systems when necessary.
- Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
Pharmacy Operations Manager
Walgreen's Pharmacy
08.2019 - 09.2022
- Helped and assisted the pharmacists, entering new prescriptions into medication software to safely and accurately dispense medication.
- Worked alongside licensed pharmacists to provide excellent service within high-volume retail setting.
- Strictly maintained customer and patient confidentiality and complied with HIPPA laws.
- Verified accuracy and completeness of information on new prescription and refill requests.
- Maintained proper protocol for storage and security conditions for prescribed medications.
- Obtaining diagnosis code from primary doctor for patients to get the health insurance to cover the prescribed medications cost.
- Assisted customers by answering questions, locating items, or referred them to the pharmacist for medication consultation. Established or maintained patient profiles, including lists of medications taken by individual patients.
- Supplied and monitored robotic machines that dispense medicine into containers and label the containers.
- Pre-pack bulk medicines, filled bottles with prescribed medications, and typed and affix labels. Familiar with Script-Pro machine.
- Effectively resolved insurance rejections and other billing issues.TAR processing and completion.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Posse critical thinking skills in delicate situation with customers.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Vaccinated patients to provide immunity against influenza and COVID-19.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
Pharmacy Technician/Assistant Store Manager
Walgreen's Pharmacy
12.2017 - 08.2019
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Increased workplace safety by strictly following established protocols for the handling of hazardous materials or medications.
- Maintained legal compliance regarding medication storage and disposal procedures, safeguarding patient safety and confidentiality.
- Educated patients on the importance of medication adherence, providing guidance and support to ensure optimal health outcomes.
- Assisted pharmacists with compounding specialized medications, adhering to precise measurements for optimal results.
- Contributed to business growth by promoting pharmacy services like immunizations or health screenings during customer interactions.
- Reduced wait times for patients by swiftly processing insurance claims and troubleshooting any issues that arose.
- Improved inventory management by consistently monitoring stock levels and promptly ordering necessary medications.
- Contributed to team efficiency by assisting pharmacists in preparing medication orders, labeling packages, and organizing supplies.
- Strengthened relationships with healthcare providers through professional communication when clarifying medication orders or obtaining authorization for refills.
- Supported pharmacy operations by maintaining a clean and organized workspace, ensuring efficient workflow.
- Promoted a positive work environment through collaboration and open communication among team members.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Trained new pharmacy staff on computer system and drug management protocols.
- Managed opening and closing duties for pharmacy.
Education
Associate of Science - Pharmacy Technician License of Texas
Lone Star College System
Spring, TX2017
High School Diploma -
Nimitz High School
Houston, TX2007
Skills
- Motivated self-starter
- Pharmacy law knowledge
- HIPAA Regulations
- Familiar with Oracle and E-Scripts
- Accurate data entry
- Prescription Processing
- Team Collaboration
- Drug Inventory Management
- Medication Dispensing
- Insurance Verification
- Work well under pressure
- Honest / Trustworthy/ Organized
- Multi-tasking and Open-minded
- Familiar with Central Fill Pharmacy
- Bilingual English/Spanish
- Judgment and Decision Making
- Proficient in Microsoft Word, Excel, Outlook
- Data Entry
- Insurance Billing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Remote Data Entry Pharmacy Technician
UnitedHealth Group / Optum
10.2022 - Current
Pharmacy Operations Manager
Walgreen's Pharmacy
08.2019 - 09.2022
Pharmacy Technician/Assistant Store Manager
Walgreen's Pharmacy
12.2017 - 08.2019
Associate of Science - Pharmacy Technician License of Texas
Lone Star College System
High School Diploma -
Nimitz High School
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