Cesar Rosales
Moreno Valley,CA
Summary
Driven by a results-focused approach, I enhanced customer satisfaction and streamlined inventory management at Auto Zone Auto Parts. Leveraging skills in operations management and problem-solving, I led teams to exceed productivity targets, achieving significant cost savings and improving vendor relations. My proactive and reliable nature ensures consistent delivery of high-quality outcomes. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
27
27
years of professional experience
Work History
Parts Manager
Auto Zone Auto Parts
05.2014 - 07.2024
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Ordered parts for customers, repair shops.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Managed warranty claims efficiently by working closely with customers to resolve issues promptly while minimizing financial losses to the company.
Operations Manager
Del Taco Inc.
06.2009 - 06.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Store Manager
Del Taco
09.1997 - 05.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Moreno Valley High School
Moreno Valley, CA09.1999
Skills
- Customer Service
- Invoice Processing
- Inventory Management
- Ordering parts
- Improving customer satisfaction
- Vendor Relations
- Returns processing
- Inventory Auditing
- Inventory Restocking
- Customer Relations
- Coordinating paperwork
- Operations Management
- Problem-Solving
- Hardworking and Reliable
Languages
Spanish
Native or Bilingual
Timeline
Parts Manager
Auto Zone Auto Parts
05.2014 - 07.2024
Operations Manager
Del Taco Inc.
06.2009 - 06.2012
Store Manager
Del Taco
09.1997 - 05.2009
Moreno Valley High School
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