Cesar Sabates
Orlando,USA
Summary
Results-driven hospitality leader with over three years of managerial experience at The Walt Disney Company, overseeing high-volume food & beverage operations at a marquee location, generating over $1 million in weekly revenue. Proven track record of operational excellence, team development, innovative event management, and delivering exceptional guest experiences in one of the world’s most dynamic environments. Adept at strategic scheduling, staff management, leadership, and launching new business initiatives. Committed to creating inclusive, high-performing teams that consistently surpass business and guest service goals.
Overview
6
6
years of professional experience
Work History
Guest Experience Manager: Food and Beverage
The Walt Disney Company
Orlando, FL
08.2022 - Current
- Lead day-to-day operations for a flagship location responsible for over $1M in weekly revenue, serving thousands of guests daily in a fast-paced theme park environment.
- Lead diverse styles of service including ice cream carts, larger specialty kiosks, outdoor bars, and stadium style concession stands.
- Oversee scheduling, staffing, and workforce management, ensuring optimal coverage in alignment with union contract guidelines, business trends, and park attendance patterns.
- Directly manage a diverse team of cast members, providing development, training, and performance coaching to ensure a best-in-class guest experience.
- Collaborate with culinary teams for inventory planning, product ordering, and continuous menu improvement, including identification and replacement of underperforming items.
- Spearheaded the rollout and successful opening of new kiosks, driving process improvements and setting operational standards for future expansion.
- Utilize business insight tools to analyze sales, labor, and operational data, driving actionable plans for growth, efficiency, and guest satisfaction.
- Enforce stringent food safety and compliance protocols, consistently passing state inspections and upholding HACCP, OSHA, and Alcoholic Beverage Commission standards.
- Play a key leadership role in large-scale event execution (After Hours, Park Buy-outs, Vacation Club Nights, Jollywood Nights), including operational planning, menu design, and logistics.
Merchandise: Coordinator/Traineer
The Walt Disney Company
Orlando, FL
05.2021 - 08.2022
- Coordinated merchandising efforts across multiple platforms to enhance product visibility.
- Managed inventory levels, ensuring timely replenishment and optimal stock rotation.
- Analyzed sales data to identify trends and recommend adjustments to merchandise assortments.
- Mentored junior staff on merchandising best practices and operational procedures.
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Collaborated with store managers to optimize product placement and enhance customer experience.
Assistant Supervisor: Merchandise/Character Photography/Vending
SeaWorld Orlando
Orlando, FL
07.2020 - 05.2021
- Supervised effective and safe working amongst all ambassadors in my area.
- Took part in advanced cash handling procedures such as audits, closing and reopening stores and registers, and dropping money bags.
- Managed several different stores (photo kiosks, large gift shops, and ride shops) throughout a work day.
- Led, trained, and motivated ambassadors to better the workplace.
- Listened to both guests and ambassadors feedback to better myself and the workplace.
- Managed schedules on a daily basis to create the best possible team for success.
- Educated guests on promotions to enhance sales.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Captured photos of guests during character meet and greets.
Disney College Program Intern
Walt Disney World Resort
Orlando, FL
08.2019 - 03.2020
- Interacted with guests in appropriate manners to solve problems and provide for a better experience in the park.
- Communicated with fellow cast members to assure success while providing instructive feedback to better our work location and guest experience.
- Communicated with coordinators to achieve success within our location and provide exceptional service to our guests.
Education
Bachelor of Arts - English Literature
Florida International University
Miami, FLSkills
- Hospitality & Guest Experience Management
- High-Volume Operations Leadership
- Staffing & Workforce Optimization
- Financial & Business Insights (Sales, Labor, KPI Analysis)
- Team Development & Leadership Coaching
- Event Planning & New Venue Openings
- Food Safety & Regulatory Compliance (HACCP, OSHA)
- Certified Professional Food Manager (State of Florida)
- Vendor Relations & Inventory Management
- Bilingual (Intermediate Spanish)
- POS Systems & Advanced Cash Handling
Accomplishments
- Epcot Quarterly Award Winner (2021)
- Hollywood Studios Quarterly Award Winner (2022)
Timeline
Guest Experience Manager: Food and Beverage
The Walt Disney Company
08.2022 - Current
Merchandise: Coordinator/Traineer
The Walt Disney Company
05.2021 - 08.2022
Assistant Supervisor: Merchandise/Character Photography/Vending
SeaWorld Orlando
07.2020 - 05.2021
Disney College Program Intern
Walt Disney World Resort
08.2019 - 03.2020
Bachelor of Arts - English Literature
Florida International University
AWARDS & RECOGNITION
Epcot Quarterly Award Winner (2021), Hollywood Studios Quarterly Award Winner (2022)