Cesar Sarmiento
Birmingham,AL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
Laboratory Manager/Sales Representative
MyEyeDr
10.2021 - Current
- Kept laboratory in compliance with applicable guidelines and laws.
- Interviewed, hired, and trained lab technicians to perform experiments and analyze results.
- Help build Google reviews for the store
- Set and oversaw quality assurance guidelines for laboratory work.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
- Managed operational documents and produced reports detailing activities.
General Manager
National Vision
06.2016 - 09.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed a team of 10-14 individuals
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Responsible for hiring and marketing of the store
- Helped open 3 different locations: Irondale, Hoover and Tuscaloosa.
Assistant Eyeglass Manager
National Vision
06.2015 - 06.2016
- In this position, I was overseeing the eyeglass department
- I was in charge of meeting the sales budget along with leading the optician team
- Coaching and developing the optical sales team of 4-5 associates
- Store exceeded budgets for 12 months straight
- Moved to Birmingham due to current GM wanting me to help him open a new location in Hoover, AL
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Sales Associate/Optician
National Vision
09.2014 - 06.2015
- Operated the sale floor and helped patients with adjustment and fitting of eyeglasses
- Educated patients on benefits of various lens options
- Top associate in sales, later promoted to assistant eyeglasses manager
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Contact Lens Technician
National Vision
06.2014 - 09.2014
- During these 3 months, I worked alongside O.D.s to learn the in and outs of Cl's
- I&R classes, Brand Names, Cl's wear time, prices and etc
- After 3 months I was promoted to Sales Associate/Optician
- Entered prescription data into a computer and initiated new contact lens orders.
- Assisted with insurance questions, eligibility, and prior authorizations of contact lenses
Education
Graphic Design
Technology Magnet High School
Montgomery, AL05.2014
Skills
- Full Professional Proficiency
- Team Management
- Quality Assurance
- Laboratory Management
- Maintaining Clean Work Areas
- Customer Satisfaction
- Employee Supervision
- Business Operations
Timeline
Laboratory Manager/Sales Representative
MyEyeDr
10.2021 - Current
General Manager
National Vision
06.2016 - 09.2021
Assistant Eyeglass Manager
National Vision
06.2015 - 06.2016
Sales Associate/Optician
National Vision
09.2014 - 06.2015
Contact Lens Technician
National Vision
06.2014 - 09.2014
Graphic Design
Technology Magnet High School
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