Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Cesar Silva

Los Angeles,CA

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Service Advocate 2

AltaMed
Los Angeles, CA
08.2024 - Current
  • Facilitated communication between physicians, nurses, pharmacists, families, caregivers, and other healthcare providers.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Created, updated, and monitored project schedules for multiple departments.

IHSS Care Provider

IHSS
Los Angeles, CA
08.2020 - 12.2024
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Organized recreational activities to stimulate physical and mental well-being of the client.

Uber Eats Delivery Driver

Uber
Los Angeles, CA
07.2022 - 07.2024
  • Presented customers with bills and receipts to collect payment for delivered food.
  • Conducted thorough inspections of delivery vehicle before and after shifts to ensure operational safety and reliability.
  • Implemented energy-efficient driving techniques to minimize fuel consumption and reduce environmental impact.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Collected tips from customers through hands-free electronic methods.

Cashier

McDonalds
Los Angeles, CA
03.2022 - 07.2022
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer inquiries regarding store policies and procedures.

Education

High School Diploma -

Alliance Marc & Eva Stern Math & Science School
Los Angeles
07-2020

Skills

  • Healthcare systems
  • Cross-cultural sensitivity
  • Appointment scheduling
  • Patient confidentiality
  • Registration management
  • Patient identity verification
  • Customer service
  • Patient check-in
  • Insurance company billing
  • Team leadership
  • Servicing vehicles
  • Gasket and seal replacements
  • Hand and power tools
  • Fluid exchanges
  • Drawer balancing
  • Returns processing

Affiliations

  • Car Maintenance
  • Computer Troubleshooter
  • 3 Semesters Of Electrical School Completed

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Drivers License Class C

References

References available upon request.

Timeline

Patient Service Advocate 2

AltaMed
08.2024 - Current

Uber Eats Delivery Driver

Uber
07.2022 - 07.2024

Cashier

McDonalds
03.2022 - 07.2022

IHSS Care Provider

IHSS
08.2020 - 12.2024

High School Diploma -

Alliance Marc & Eva Stern Math & Science School

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Cesar Silva