Cesar Solis
Elkhart,IN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
General Manager
Midas Auto Service Experts
08.2020 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supervisor of Factory Operations
Lippert Components
01.2019 - 07.2020
- Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Drove productivity and financial performance and managed achievement of corporate and factory level metric goals.
- Kept abreast of current environmental requirements of state and federal environmental protection agencies and mobilized safe and responsible workplace.
- Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Orchestrated and maintained vibrant continuous improvement and lean manufacturing culture within factory.
- Supervised ongoing daily production phases.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Cultivated professional working relationships with peers and supervisors.
Utility Locator
USIC Locating Services
09.2017 - 02.2019
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Repaired malfunctioning utility lines after locating equipment and identifying problems.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Coordinated installation of new users and relocations of existing users.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Read blueprints and schematics to correctly place equipment.
- Responded to service requests during and after business hours.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
High School Diploma -
Bangor High School
Bangor, MI05.2001
Skills
- Staff Supervision
- Operations Oversight
- Customer Relationship Management
- Quality Management
- Vendor Sourcing
- Deadline-oriented
- Leadership and team building
- Team training and development
- Effective leader
- Verbal and written communication
- Staff Training and Development
- Operations Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- auto mechanic
- Learning new skills
Timeline
General Manager
Midas Auto Service Experts
08.2020 - Current
Supervisor of Factory Operations
Lippert Components
01.2019 - 07.2020
Utility Locator
USIC Locating Services
09.2017 - 02.2019
High School Diploma -
Bangor High School
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