Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Cesar Soriano

Ellenton,FL

Summary

Reliable Manager with 25 years of experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee. Dedicated Sales and Managerial professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Pro Services Specialist

Floor And Decor
Sarasota, Florida
04.2019 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Onboarded new employees with training and new hire documentation.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Handled customer issues with confidence, using interpersonal skills to provide effective resolution.
  • Accomplished multiple tasks within established timeframes.
  • Delivered information and details of interest about facility to visitors
  • Maintained energy and enthusiasm in fast-paced environment

Store Co-Manager

Walmart
Palmetto, FL
12.2011 - 03.2018
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas several time to identify and proactively resolve issues negatively impacting operations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Prepared annual budgets with controls to prevent overages

Store Manager

Bobs Carpet Mart
Tampa, FL
01.2006 - 12.2011
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Analyzed and interpreted store trends to facilitate planning.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Education

Bachelor of Arts - Sociology

SUNY College at New Paltz
New Paltz, NY

Skills

  • Flexible and Adaptable
  • Collaboration
  • Conflict Resolution
  • Self-motivated professional
  • Microsoft Office
  • Active Listening
  • Responsible
  • MS Office
  • Organization and Time Management
  • Cultural Awareness
  • Attention to Detail
  • Good Telephone Etiquette

Languages

Spanish
Full Professional

Timeline

Pro Services Specialist

Floor And Decor
04.2019 - Current

Store Co-Manager

Walmart
12.2011 - 03.2018

Store Manager

Bobs Carpet Mart
01.2006 - 12.2011

Bachelor of Arts - Sociology

SUNY College at New Paltz

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Cesar Soriano