Cesar Trujillo

Diesel Technician/Customer Service Representative

Loves Truck and Travel Shops

12.2020 - 09.2024

Assessed equipment for damage, wear, battery life, and fluid levels.
Removed components and completed repairs or installed new replacements.
Replaced parts such as belts, hoses and motors on different systems.
Completed warranty services and submitted required paperwork.
Communicate with customers of ongoing issues with equipment-tractor and trailers.
Diagnose and repair electrical, A/C, wheel end, brakes, air and suspension issues
Performed vehicle lubrication and DOT safety inspections.
Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
Ordered new parts for broken belts, hoses and filters, resupplying inventory.
Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
Serviced and maintained engines by performing regular oil and filter changes.
Collaborated with other mechanics to inspect diesel engines for signs of damage.
Exhibited high energy and professionalism when dealing with clients and staff.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints quickly.
Identified and resolved discrepancies and errors in customer accounts.
Followed up with customers about resolved issues to maintain high standards of customer service.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Responded to customer requests for products, services, and company information.
Cross-trained and provided backup support for organizational leadership.
Trained new personnel regarding company operations, policies and services.
Met customer call guidelines for service levels, handle time and productivity.