Cesar Vasquez
Canutillo,TX
Summary
Skilled Shift Leader with 8 years of experience with Sonic Drive and 18 months with Schneider Electric. Very productive, professional, motivated worker that people can rely on. I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I work well in fast-paced, high volume environments. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I can learn new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Production Associate
Schneider Electric
11.2021 - Current
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Safely operated hand and power tools to complete repetitive tasks.
- Prepared materials for assembly work to keep workflows running smoothly.
- Participated in training sessions to enhance skills and knowledge.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
Shift Lead
Sonic Drive In
07.2013 - 10.2021
- Lead our crew to make sure orders were completed on time and made to the customer's satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Generated Inventory reports to support site management and administration
- Achieved excellent scores on secret shopper reports
- Maintained excellent customer service and positive attitude towards customers, clients and co-workers
- Reported any maintenance concerns for repairs to General Manager
- Unloaded product from truck and placed it in proper storage areas
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer service for both walk-ins and telephone calls
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Canutillo High School
Canutillo, TX06.2014
Skills
- Dependability Work Ethic
- Customer Experience
- Customer Satisfaction
- Team Contribution
- Inventory Count Professionalism
- Customer Inquiries
- Understanding Customer Needs
- Corrective Actions
Certification
Coursera: Technical Support Fundamentals
Coursera: The Bits and Bytes of Computer Networking
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