Cesar Velasco
Santa Clara,CA
Summary
Dynamic Store Manager with a proven track record at Safeway, excelling in customer service and inventory management. Skilled in training and mentoring staff, enhancing team performance, and fostering a positive shopping environment. Recognized for resolving customer issues effectively, leading to improved satisfaction and loyalty. Committed to operational excellence and team motivation.
Overview
4
4
years of professional experience
Work History
Store Manager
Safeway
08.2021 - 09.2025
- Assisted in maintaining inventory accuracy through regular stock assessments.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Supported team members during peak hours to enhance operational efficiency.
- Learned and adhered to safety protocols while performing daily tasks.
- Maintained cleanliness and organization of sales floor and storage areas.
- Collaborated with staff to ensure a welcoming shopping environment for customers.
- Adapted quickly to new systems for point-of-sale transactions and inventory management.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Skyline High School
Oakland, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Inventory management
- Store merchandising
- Shift scheduling
- Employee training
- Inventory control
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Safeway
08.2021 - 09.2025
Skyline High School
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