Cesar Velazquez
St Thomas,VI
Summary
Experienced Carpenter-Foreman with over five years in construction project management, specializing in high quality craftsmanship and OSHA compliance. Proven leader in training teams to exceed project expectations and enhance client satisfaction. Bilingual communicator adept in project scheduling and customer service. Committed to continuous improvement and excellence in construction.
Overview
21
21
years of professional experience
Work History
Carpenter-Foreman
J Benton Construction
ST. THOMAS, USVI
01.2018 - Current
- Led construction projects ensuring adherence to OSHA safety guidelines and high-quality workmanship.
- Interpreted and created blueprints, overseeing framework installation and ensuring structural integrity
- Create and reference bl
- Ensure structures, frameworks and materials are up to code and undamaged.
- Recruited and trained employees to uphold company goals and maintained high performance.
Fuel Oil Distribution Manager
Carib Oil, Inc.
ST. THOMAS, USVI
01.2017 - 01.2018
- Managed distribution operations and service processes to optimize efficiency and customer satisfaction.
- Oversee and manage the daily distribution and/or service workload, project workforce and material needed to ensure seasonal demand coverage and service.
- Recruit and retain employees who possess knowledge, experience and behavioral skills that will help the company reach its goals.
- Forklift certified.
Patient Access/ Customer Relations Specialist
Sheltering Arms Rehabilitation Centers
RICHMOND, VA
04.2015 - 12.2016
- Obtained demographics from patients, medical history and all pertinent information concerning insurances.
- Verified insurance for co-pays, deductibles, co-insurances, supplemental insurances and authorizations where required.
- Created appropriate charts by assuring all medical records had been received, assisted clientele with designated programs, oversaw all pool activities.
- Scheduled appointments as well as follow up appointments for future therapy and or physician services, etc.
- Provided exemplary customer service and maintained a positive environment in the healthcare setting.
Customer Service Professional
Blue Cross and Blue Shield of North Carolina
DURHAM, NC
07.2013 - 12.2014
- Customer service call center, process claims on an adjustment level over the phone.
- Assisted in a role as a service relationship management professional for BSBSNC customer employer groups and providers to successfully service healthcare insurance needs.
- Took calls from provider to check status and make proper corrections on payment if needed.
- Assisted other associates with questions when the supervisor was not available.
- Skilled in CDHP, benefits and eligibility, Claims, Pediatric dental, and Student Blue.
Process Support Specialist
Bank of America
RICHMOND, VA
03.2012 - 03.2013
- Supported a portfolio of FHA loans in default or imminent default with a focus on loan modifications, document validation, and identifying solutions.
- Approved accounts in a timely manner.
- Processed routine transactions, documented loan history, and responded to customer or other 3rd party inquiries.
- Researched and/or prepared documentation and analyzed requests in accordance with established HUD guidelines to determine appropriate courses of actions.
Tire Sales Manager
Firestone Complete Auto Care
MIDLOTHIAN, VA
08.2010 - 12.2011
- Responsible for assisting with the merchandising and maintenance of all in-store tire displays while also providing education and tire information to customers.
- Managed customer relationships and frequently serve as a liaison between technicians and customers.
Call Center Supervisor
Mortgage Outreach Services
GLEN ALLEN, VA
08.2008 - 08.2010
- Prepared complex reports for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines.
- Supervised two satellite locations of over 200 employees, in a call center environment, managing home and office.
- Monitored associate calls, evaluate performance, and suggested methods to improve employee statistics.
- Presented progress of associates to upper management to determine efficiency of meeting goals.
Loan Officer
Dominion Mortgage
RICHMOND, VA
01.2006 - 08.2008
- Liaison between client and financial institutions to find the best loan for the client.
- Managed current and prospective accounts.
- Completed and finalized all documentation required to lock into loan (Underwriting).
Supervisor
Stratus Building Products
RICHMOND, VA
08.2005 - 01.2006
- Provided updates to manager on supplies used and needs to complete jobs.
- Direct liaison between engineers and project managers.
- Completed estimates based on blueprint and site evaluations.
- Liaison between builders and engineers obtaining accurate measurements to provide estimates, metal shelves, interior and exterior locks, mirrors, toilets (bathroom fixture).
- Installed custom and standard shower enclosures.
- Supervised over 30 employees in daily activities on construction job site.
- Outsides sales.
Education
Associate of Arts - Architectural Engineering
JOHN TYLER COMMUNITY COLLEGE
Chester, VACertified - Drafting
MANHATTAN TECHNICAL INSTITUTE
New York, NYSkills
- Team Leadership
- Bilingual Interpretation
- Construction Safety Compliance
- Project Scheduling
- Sales and marketing strategies
- Team building and training
- Valid drivers with a clean record
- Specializing in Finish work
References
References available upon request.
Timeline
Carpenter-Foreman
J Benton Construction
01.2018 - Current
Fuel Oil Distribution Manager
Carib Oil, Inc.
01.2017 - 01.2018
Patient Access/ Customer Relations Specialist
Sheltering Arms Rehabilitation Centers
04.2015 - 12.2016
Customer Service Professional
Blue Cross and Blue Shield of North Carolina
07.2013 - 12.2014
Process Support Specialist
Bank of America
03.2012 - 03.2013
Tire Sales Manager
Firestone Complete Auto Care
08.2010 - 12.2011
Call Center Supervisor
Mortgage Outreach Services
08.2008 - 08.2010
Loan Officer
Dominion Mortgage
01.2006 - 08.2008
Supervisor
Stratus Building Products
08.2005 - 01.2006
Associate of Arts - Architectural Engineering
JOHN TYLER COMMUNITY COLLEGE
Certified - Drafting
MANHATTAN TECHNICAL INSTITUTE