Cesar Zavaleta
Germantown,MD
Summary
Attentive Parts Department professional versed in managing inventory, identifying components, and providing superior customer service to promote satisfaction. Resourceful automotive enthusiast with 15 years of experience. Skillfully researches replacement parts and accessories and maintains inventory
Overview
19
19
years of professional experience
Work History
Quality Control / Auto Parts Specialist /Automotive Technician
Shenandoah Fleet
Rockville, MD
01.2018 - Current
- Maintained cleanliness, order, and organization throughout parts department and inventory storage
- Greeted and assisted customers and responded to inquiries and requests
- Managed accounts payable processes related to vendor payments.
- Identified required replacement parts using old parts, customer descriptions, or industry knowledge as reference
- Filled customer orders from stock and placed orders for out-of-stock items
- Recorded order and payment information to maintain accurate sales data
- Received shipments and verified items received
- Documented inventory transactions
- Fulfilled customer requests for specialty and hard-to-find items
- Answered part-related questions and provided specifications and technical documents
- Conducted road tests to identify issues based on customer reports
- Complied with established safety practices and procedures, working safely and disposing of hazardous materials properly
- Made road calls to perform repairs and change tires for customers
- Provided mentorship and technical guidance to less skilled technicians on complicated repairs
- Checked, repaired and overhauled the brake systems on emergency vehicles such as police cars and county vehicles
- Used special alignment equipment and wheel-balancing machinery to realign the wheels, frames and steering mechanism of different automobiles
- Troubleshoot electrical problems with the emergency lights, police radios, and sirens using specialized testing equipment
- Communicated with parts department to order needed parts and followed up until delivery
- Collected information from customers about their current vehicle problems and work to be performed
- Inspected vehicles to assess their damage, trace malfunctions and isolate faults.
- Tracked team performance
- Verified accuracy of invoices, packing slips, and other documents.
- Maintained accurate records on product inspection results and reported findings to management team.
- Monitored on work orders from techs, on labor sides and parts that enter correctly.
Automotive Technician
Centerra Fleet
Rockville, MD
04.2010 - 12.2017
- Conducted road tests to identify issues based on customer reports
- Diagnosed operating difficulties on range of vehicles, including cars and trucks
- Test drove vehicles before and after service to test their functionality and the quality of the repairs
- Communicated with parts department to order needed parts and followed up until delivery
- Troubleshot electrical problems with emergency lights, sirens, police radios, and dash cams
- Checked, repaired the brake systems on emergency vehicle, such as police cars and fire rescue
- Used special alignment equipment and wheel-balancing machinery to realign the wheels, frames and steering mechanism of different automobiles
- Maintained required quantities of oil reserves, lubricants, and other supplies for typical customer levels
- Identified mechanical problems with vehicles using diagnostic equipment
- Wiped down, cleaned, and maintained all lubrication equipment daily
- Changed fuel filters, air filters and spark plugs and part of routine vehicle maintenance
- Maintained good working relationship with co-workers and management
- Verified safe and efficient equipment operation in line with manufacturer standards
- Retrofit vehicles with aftermarket products for mechanical, and electrical systems.
Automotive Lube Technician
Fitzgerald Subaru/Hyundai
Kensington, MD
04.2012 - 12.2015
- Used pneumatic, power, and hand-held tools safely when performing services
- Communicated with service team such as service advisors and parts counter persons to expedite maintenance
- Wiped down, cleaned, and maintained all lubrication equipment daily
- Repaired and maintained vehicles by following repair orders efficiently and accurately
- Identified mechanical problems with vehicles using diagnostic equipment
- Checked repairs visually to verify adequacy of leak fixes and normal seals
- Maintained required quantities of oil reserves, lubricants, and other supplies for typical customer levels
- Checked, repaired and overhauled the brake systems on personal and commercial vehicles
- Communicated with parts department to order needed parts and followed up until delivery
- Used special alignment equipment and wheel-balancing machinery to realign the wheels, frames and steering mechanism of different automobiles.
Automotive Technician
First Vehicle Services
Rockville, MD
09.2006 - 12.2010
- Test drove vehicles before and after service to test their functionality and the quality of the repairs
- Used special alignment equipment and wheel-balancing machinery to realign the wheels, frames and steering mechanism of different automobiles
- Communicated with parts department to order needed parts and followed up until delivery
- Diagnosed operating difficulties on range of vehicles, including cars and trucks
- Conducted road tests to identify issues based on customer reports
- Collected information from customers about their current vehicle problems and work to be performed
- Troubleshot electrical problems with emergency lights, sirens, and dash cams.
Automotive Technician
JR's Auto & Body Center, Inc.
Rockville, MD
02.2007 - 07.2008
- Tuned-up engines and removed, replaced, or adjusted parts, components, and assemblies
- Complied with established safety practices and procedures, working safely and disposing of hazardous materials properly
- Replaced significant components such as transmissions, brake systems, and suspension assemblies
- Diagnosed operating difficulties on range of vehicles, including cars and trucks
- Conducted road tests to identify issues based on customer reports
- Conducted computerized and electronic diagnostic tests and interpreted trouble codes
- Inspected vehicles to assess their damage, trace malfunctions and isolate faults
- Protected customer's vehicle with floor mats and seat and steering wheel covers
- Test drove vehicles before and after service to test their functionality and the quality of the repairs.
Parts Clerk / Automotive Technician
Herb Gordon Dodge / Subaru
Silver Spring, MD
12.2005 - 08.2006
- Greeted and assisted customers and responded to inquiries and requests
- Assisted with merchandising retail product displays to increase sales
- Identified required replacement parts using old parts, customer descriptions, or industry knowledge as reference
- Maintained cleanliness, order, and organization throughout parts department and inventory storage
- Answered part-related questions and provided specifications and technical documents
- Wiped down, cleaned, and maintained all lubrication equipment daily
- Identified mechanical problems with vehicles using diagnostic equipment
- Checked repairs visually to verify adequacy of leak fixes and normal seals
- Communicated with service team such as service advisors and parts counter persons to expedite maintenance
- Protected customer's vehicle with floor mats and seat and steering wheel covers
- Collected information from customers about their current vehicle problems and work to be performed
- Test drove vehicles before and after service to test their functionality and the quality of the repairs
- Used special alignment equipment and wheel-balancing machinery to realign the wheels, frames and steering mechanism of different automobiles.
Education
Automotive -
Lincoln Tech
High School Diploma -
Northwest High School
Skills
- Parts installation
- Parts coordination
- Parts inventory management
- Identify parts
- Multitasking
- Inspect vehicles
- Problem-solving
- Relationship building
- Prioritization
- Complete work orders
- Factory maintenance
- Automobile repair
- Align suspension
- Parts installation knowledge
- Repair brake systems
- Vehicle oil change
- Customer relations
- Diagnosis and repairs
- Emergency Lights and Sirens
- Account Updating
- Ordering Parts
- Report Generation
- Quality Control Standards
- Quality Control Checks
- Quality control reviews
Timeline
Quality Control / Auto Parts Specialist /Automotive Technician
Shenandoah Fleet
01.2018 - Current
Automotive Lube Technician
Fitzgerald Subaru/Hyundai
04.2012 - 12.2015
Automotive Technician
Centerra Fleet
04.2010 - 12.2017
Automotive Technician
JR's Auto & Body Center, Inc.
02.2007 - 07.2008
Automotive Technician
First Vehicle Services
09.2006 - 12.2010
Parts Clerk / Automotive Technician
Herb Gordon Dodge / Subaru
12.2005 - 08.2006
Automotive -
Lincoln Tech
High School Diploma -
Northwest High School
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