Cesar Angelo Anaya Rivera
Barriada Valles De Alameda, Calle 2da, Casa 446 Arraijan, Panama
Summary
Demonstrated ability to enhance client satisfaction and resolve complaints efficiently, leveraging quick decision-making and a team player mentality. Excelling in customer service and adept in CRM. Skilled in sales closing and fostering positive customer relationships, contributing to significant service improvements.
Professional with strong experience in customer service, adept at ensuring seamless vehicle management and client satisfaction. Demonstrates reliability and adaptability, excelling in fast-paced environments and team settings. Strong interpersonal skills and focus on safety and efficiency. Known for problem-solving abilities and maintaining high standards under dynamic conditions.
Overview
6
6
years of professional experience
Work History
Valet Parking Attendant
The Fontainebleau Hotel & Resort
01.2024 - 10.2024
- Explained parking rates and retrieval procedures to guests upon arrival.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Assisted in training new employees, sharing best practices for safe driving techniques and exceptional customer service skills.
Health Care Agent /Call Center Representative
Alorica
11.2021 - 12.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Sales Associate
Green Choice Outdoors
06.2018 - 08.2021
- Call customers to schedule estimate appointments, installations start dates, entry data in quickbooks.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Coordinate schedule for the production manager and the installation crews.
- Process and collect payments. Follow up with customers to get feedbacks after the job was completed.
Education
Barber/Cosmetology License -
Masterpiece Barber School
Las Vegas NV12-2021
High School Diploma -
Legacy High School
Las Vegas, NV05-2020
Skills
- Quick decision making
- Team player mentality
- Adaptable to change
- Ability to follow directions
- Customer Service-oriented
- Reliability and punctuality
- Call center experience
- Customer relationship management (CRM)
- Product sales
- Reading comprehension
- Sales closing
- Warranty service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Valet Parking Attendant
The Fontainebleau Hotel & Resort
01.2024 - 10.2024
Health Care Agent /Call Center Representative
Alorica
11.2021 - 12.2023
Sales Associate
Green Choice Outdoors
06.2018 - 08.2021
Barber/Cosmetology License -
Masterpiece Barber School
High School Diploma -
Legacy High School
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