Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.
Overview
11
11
years of professional experience
Work History
Pressure Washer
PBW
Orlando, FL
05.2019 - Current
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Removed debris using degreasers and chemicals as label recommended
Cleaned debris and waste materials from job site
Cleaned windows, gutters, roofs and other surfaces by power washing or pressure washing
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls
Mowed, trimmed and maintained exterior building spaces on regular schedule
Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures
Scrubbed, top-coated, buffed and varnished hard floors
Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris
Painter's Assistant
Premium Paint Services INC
Orlando, FL
07.2018 - 04.2019
Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes
Cleaned exterior of buildings using motorized power washer
Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Obtained correct dimensions and specifications by properly measuring areas
Protected all surfaces from damage and spills by using drop cloths prior to and during painting
Maintained thorough and accurate records of all disposed paint, paint tools and cleaning rags
Applied paint with cloth, brush, sponge and fingers to create special effects
Cleaning Crew
King Solutions Inc.
Orlando, FL
05.2018 - 07.2018
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures
Protected and maintained with regular steam cleaning and shampooing
Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems
Scrubbed, top-coated, buffed and varnished hard floors
Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash
Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management
Cleaning Staff
Summit Hotel Properties Inc.
Orlando, FL
03.2018 - 05.2018
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures
Mowed, trimmed and maintained exterior building spaces on regular schedule
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems
Promoted building security by locking doors and checking electrical appliances for safety hazards
Used hand trucks or manually lifted supplies, equipment and heavy furniture
Scrubbed, top-coated, buffed and varnished hard floors
Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests
Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash
Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris
Dusted all furniture and fixtures thoroughly and carefully
Wiped down tabletops, chairs and condiment containers
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls
Washed and sanitized dirty dishes by hand and by using dishwasher
Stripped and refinished hard surface floors to maintain quality condition and appearance
Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management
Hardware Sales Associate
Ferreven
Venezuela , Bolivar
06.2013 - 07.2016
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
Explained technical information in clear terms to non-technical individuals to promote better understanding
Documented all transactions and support interactions in system for future reference and addition to knowledge base
Engaged end users and answered questions via email, phone, website live chat and in forums
Configured hardware, devices and software to set up work stations for employees
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Delivered high level of assistance by locating products and checking store system for merchandise at other sites