Cesare E. Smith
Brooklyn,NY
Summary
Detail-oriented, responsible, and well-organized individual with a strong desire to gain real-world work experience beyond college. Excited about the opportunity to apply academic knowledge in a professional setting and make a positive contribution to a team. Committed to further developing essential skills for career advancement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Footlocker
Brooklyn, NY
08.2019 - Current
- Provided outstanding service, ensuring each customer felt greeted when they arrived.
- Delivered exceptional buying experience resulting in full customer satisfaction.
- Established relationships encouraging customer return, Cultivating customer loyalty.
- Helped customers complete purchases, locate items, and join reward programs
- Maintained orderly and spotless stockroom environment.
- Helping create comprehensive onboarding programs developed for new hires, Coaching associates
- Conducted accurate monetary count during store opening.
- Effectively managed multiple responsibilities with a confident leadership approach.
- Drove significant increases in sales performance..
Custodian Supervisor
7 Heaven Barbershop
Brooklyn, NY
02.2017 - 02.2023
- Improved custodial efficiency by implementing a thorough and organized cleaning schedule.
- Contributed to employee satisfaction by resolving workplace conflicts fairly and promptly, promoting a positive culture within the custodial department.
- Handled emergency situations with a calm demeanor, leading the team to respond effectively and restore normal operations promptly.
- Established key relationships with vendors, negotiating favorable terms on contracts for supplies and services as needed.
- Adhered to all regulatory guidelines related to health, safety, and environmental compliance while supervising custodial activities.
- Implemented environmentally friendly cleaning practices to reduce the organization''s carbon footprint and promote sustainability.
- Streamlined inventory management, ensuring adequate supplies were always available without excess stock.
- Proactively identified potential security risks within the facility, taking necessary steps to mitigate any issues before they became larger problems.
- Ensured high standards of cleanliness, maintaining a safe and hygienic environment for all building occupants.
Cashier/Customer Service
Shellys
Brooklyn, NY
03.2016 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
High schooL diploma - Electrical Engineering
Thomas jefferson high school
Brooklyn, NY06.2024
Skills
- Customer service
- Money handling
- Staff training and development
- Goal setting
- Conflict resolution
- Recruiting and interviewing
- Customer relationship management (CRM)
- Employee performance evaluations
- Google drive
- Strategic thinking
- Inventory management
Activities
Yearly basketball team
Timeline
Assistant Manager
Footlocker
08.2019 - Current
Custodian Supervisor
7 Heaven Barbershop
02.2017 - 02.2023
Cashier/Customer Service
Shellys
03.2016 - 11.2022
High schooL diploma - Electrical Engineering
Thomas jefferson high school