Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CESAR FIGUEROA WILMARY O

Fort Lauderdale,FL

Summary

*Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

*Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Overview

2
2
years of professional experience

Work History

Customer Service Officer

VILLEGAS BROTHERS MARINE
Pompano Beach, FL
11.2023 - 04.2024
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Provided customer service in a courteous and professional manner.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Maintained accurate records of customer interactions and transactions.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Identified potential opportunities to upsell products or services to customers.
  • Established trustful relationships with customers through effective communication skills.

Cleaning Assistant

MAPYS CLEANING
Sunrise, FL
04.2022 - 12.2023
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Dusted furniture and fixtures in assigned areas.
  • Cleaned bathrooms, including toilets, sinks and mirrors.
  • Stocked supplies such as soap, toilet paper and paper towels.
  • Emptied trash cans and disposed of waste materials properly.
  • Maintained cleaning equipment in good working condition.
  • Assisted with special projects such as deep-cleaning carpets and windows.
  • Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
  • Sanitized common areas such as lobbies, hallways and break rooms daily.
  • Removed stains from fabrics when requested by management.
  • Responded promptly to requests from customers or staff members.
  • Inspected facilities for potential hazards or maintenance needs.
  • Followed all health codes and regulations regarding the use of chemicals.
  • Restocked shelves with cleaning supplies after each shift.
  • Adhered to OSHA guidelines while performing duties.
  • Efficiently managed time between multiple tasks throughout the day.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.

ATENCION AL CLIENTE Y DELIVERY

DELIVERSTAT
Davie, FL
01.2023 - 10.2023
  • Analyzed customer data and generated reports to identify areas of improvement in delivery process.
  • Reviewed project plans, identified risks and proposed solutions for successful completion of projects.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Resolved customer queries related to product usage, delivery delays or billing discrepancies promptly.

Education

Bachelor of Science - ABOGADO

UCV
VENEZUELA
08-2015

Skills

  • Logistics Coordination
  • Database Research
  • Complaint Handling
  • Information Protection
  • Customer Support
  • Records Maintenance
  • Delivery Tracking
  • Order Management

Languages

English
Elementary
Spanish
Professional

Timeline

Customer Service Officer

VILLEGAS BROTHERS MARINE
11.2023 - 04.2024

ATENCION AL CLIENTE Y DELIVERY

DELIVERSTAT
01.2023 - 10.2023

Cleaning Assistant

MAPYS CLEANING
04.2022 - 12.2023

Bachelor of Science - ABOGADO

UCV

Similar Profiles

CREATE PROFILE
CESAR FIGUEROA WILMARY O