Cesar H. Vasconez
Atheneum Partners LLC.
New York
4
years of professional experience
Experienced with leading client service teams to deliver high-quality service and client satisfaction. Utilizes strong communication and problem-solving skills to address client needs effectively. Track record of fostering team collaboration and flexibility to meet dynamic client requirements.
Work History
Team Lead, Client Services
1 Month- Led client service team to enhance customer satisfaction and support operational efficiency.
- Oversee high impact cases while coordinating recruitment efforts and delegating tasks.
- Mentored junior staff on best practices in client engagement, fostering a collaborative team environment.
- Evaluated metrics regularly for continuous improvement in both individual performance as well as overall team success.
- Boosted client retention rates with proactive outreach and attentive customer care.
Senior Associate, Client Services
1 Year 1 Month- Daily management of several client cases across management consulting and life sciences.
- Maintained top-tier performance across several KPI’s, exceeding quarterly quotas.
- Achieved high client satisfaction ratings through proactive case management.
- Maintained top-tier performance across several KPI’s. exceeding quarterly quotas.
- Ensured compliance by collaborating with teams to vet experts against regulatory standards.
Associate, Client Services
1 Year 3 Months- Assisted senior associates and team leads in sourcing and vetting experts, contributing to efficient project execution.
- Demonstrated strong custom recruitment skills to meet the niche requests of clients.
- Managed heavy workload, successfully handling up to ten cases simultaneously.
- Applied custom recruitment skills to fulfill niche client requests, enhancing client satisfaction.
- Promoted during my first eligible cycle after consistently exceeding performance benchmarks.
Visitor Services Associate
1 Year 6 Months- Greeted customers, provided customer service through sharing policies and procedures, and museum information.
- Greeted customers and provided service by sharing policies, procedures, and museum information to enhance visitor experience.
- Managed revenue streams through point of sale, admissions, and ticketing systems, ensuring accurate financial transactions.
- Recorded and processed gifts/contributions, ensuring all were accurately entered, receipted, and recognized.
- Front desk reception and clerical assistance.
- Assisted in member recognition by preparing acknowledgment letters and distributing benefits to strengthen community engagement.
- Documented all gifts and contributions received for proper tracking. and processed gifts/contributions, ensuring all were accurately entered, receipted, and recognized.
- Became accustomed to new development tools and CRM software, primarily Raisers Edge.
- Managed the development of the board book for the triannual meeting, collaborating with the CAO and Director of Development.
Marketing Research Intern
3 Months- Conducted qualitative research and presented findings to leadership, including insights from museum curators on interests for future exhibitions.
- Analyzed data collection processes and procedures, outlining demographic and trend analyses, while providing recommendations for sampling and future research.
- Conducted market analysis to identify trends and consumer preferences.
- Assisted in the development of surveys and questionnaires for data collection.
- Compiled and analyzed research findings to inform marketing strategies.
Education
Master of Business Administration – MBA - General Management
- Summa cum laude
- Deans List Spring 2023-Fall 2023
- GPA: 3.80
Bachelor of Science in Business Administration – BS - Minor in Finance
- Cum laude
- Deans List Fall 2019-Spring 2022
- School of Business’ accredited by the AACSB
- GPA: 3.62
Skills
Microsoft Office proficiency
LinkedIn Sales Navigator
Project Management
Time management
Attention to detail
Coaching and mentoring
Performance monitoring
Resource allocation
Timeline
Team Lead, Client Services
Atheneum Partners LLC.
07.2026 - CurrentRead More
Senior Associate, Client Services
Atheneum Partners LLC.
07.2025 - CurrentRead More
Associate, Client Services
Atheneum Partners LLC.
03.2024 - 06.2025Read More
Visitor Services Associate
Bard Graduate Center
09.2022 - 03.2024Read More
Marketing Research Intern
Bard Graduate Center
05.2022 - 08.2022Read More
State University of New York at Geneseo, School of Business
Bachelor of Science in Business Administration – BS from Minor in Finance
Read More
State University of New York at Oswego, School of Business
Master of Business Administration – MBA from General Management
Read More