LasComp Institute graduate offering a strong academic background in IT combined with excellent internship experience as a help-desk analyst. Quickly learn and master new technology; equally successful in both team and self-directed settings; proficient in a range of computer systems, tools and testing methodologies.
Hi, I’m
Cesar L. Pena
Newark,NJ
Summary
Overview
6
years of professional experience
1
Certification
Work History
Arch Crown
Technical Support Manager
01.2022 - Current
Job overview
- Developed and implemented training initiatives for new hires.
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound call center.
- Increased customer satisfaction ratings
- Investigated hardware product issues involving materials and software and devised solutions.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
Wrigley
QC Inspector
12.2020 - 09.2021
Job overview
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences
- Monitored machines during operations to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Calibrated, tested, and adjusted machine settings / controls in preparation for production operations
- Complied with company and OSHA safety rules and regulations
- Operated machining equipment safely with team of operators.
Kinly
Driver / Warehouse Worker
08.2018 - 11.2020
Job overview
- Fostered positive working relationships with customers by responding to questions and concerns
- Recorded each delivery using proper paperwork before leaving warehouse
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Completed routine pre and post trip inspections to evaluate vehicles and assess maintenance needs.
Konica Minolta
Shipping and Receiving Manager
09.2016 - 06.2018
Job overview
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
Education
LasComp Institute of IT (LIIT)
Certification Courses in CompTIA A+, Network+, And Microsoft Windows 10 (MCP)
08.2021
University Overview
PC AGE - Jersey CityJersey City, NJ
Configuring Desktop Computer Deployment;Network Cabling Forclassrooms; Troubleshooting And Fixing Computers; Printers' Configuration And ConnectivityWindows 10 Installation And Integration from Technology
09.2015
University Overview
Skills
- TECHNICAL SKILLS
- OPERATING SYSTEMS: Windows 10
- NETWORKS/PROTOCOLS: TCP/IP, SMTP, POP3, HTTPS, DHCP, DNS, WI-FI, and Ethernet
- HARDWARE: Printers, Scanners, PC Laptop and Desktop, Dell network printers, HP printers
- SOFTWARE: Microsoft Office 2016, 7-Zip, AVG Anti-Virus, Microsoft Security Essentials, CCleaner,
- Malwarebytes, Trend Micro, Norton Internet Security, Virtual Box, Mozilla Firefox, Google Chrome,
- Microsoft Edge
- Continuous Improvement Planning
Certification
- CompTIA A+ Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
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evening
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Quote
The cave you fear to enter contains the treasure you seek.
Timeline
Technical Support Manager
Arch Crown
01.2022 - Current
QC Inspector
Wrigley
12.2020 - 09.2021
Driver / Warehouse Worker
Kinly
08.2018 - 11.2020
Shipping and Receiving Manager
Konica Minolta
09.2016 - 06.2018
LasComp Institute of IT (LIIT)
Certification Courses in CompTIA A+, Network+, And Microsoft Windows 10 (MCP)
PC AGE - Jersey City
Configuring Desktop Computer Deployment;Network Cabling Forclassrooms; Troubleshooting And Fixing Computers; Printers' Configuration And ConnectivityWindows 10 Installation And Integration from Technology
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