Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
SOC Analyst
Coast Community College District
05.2021 - 09.2022
Use data collected from a variety of cyber defense tools (e.g., IDS alerts, firewalls, network traffic logs) to analyze events that occur within their environment for the purposes of mitigating threats.
Analyzed network traffic and system logs to detect malicious activities.
Investigated and resolved incidents of unauthorized access to sensitive information.
Monitor, triage, respond and/or escalate alerts.
Reviewing incoming emails to phishing.
Reviewing IDS alerts from Microsoft Defender, Security Onion, Windows Cloud.
Proofpoint alerts/email.
Night Crew
Safeway
05.2018 - 12.2019
Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Package Handler
UPS
10.2016 - 12.2017
Sort packages by the truck they went in
Load packages on 3 trucks
Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Assembled, sealed, and loaded packages into correct trucks.
Followed verbal and written instructions to properly move and ship products.
Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Professional Internship
Banco LAFISE
06.2013 - 06.2014
Analyzed problems and worked with teams to develop solutions.
Walked individuals through basic troubleshooting tasks.
Documented support interactions for future reference.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Monitored systems in operation and quickly troubleshot errors.
Provided basic end-user troubleshooting and desktop support.
Creation of Electronic Inventory System in Visual Basic.
Creation of Telephone Directory software for all international bank branches in Visual Basic.
Computer Helpdesk Technician
Gabriela Alvarado Hospital Honduras
02.2007 - 02.2012
Troubleshoot and fix computer system when it was down.
Walked individuals through basic troubleshooting tasks.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Explained technical information in clear terms to promote better understanding for non-technical users.
Installed, modified, and repaired software and hardware to resolve technical issues.
Configured hardware, devices, and software to set up work stations for employees.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Computer Support Specialist/ Cybersecurity
CCAP (Cybersecurity Apprenticeship Program - Technology Education