Cesia Hernandez
Corona,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Lead Warehouse Associate
Target
01.2023 - Current
- Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
- Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
- Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
- Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
- Ensured safety compliance by enforcing strict adherence to warehouse policies, procedures, and regulations.
- Reduced turnaround time for customer orders through effective prioritization and delegating tasks to team members.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Project Manager
Walmart
01.2020 - 01.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
PATIENT REGISTRATION
Loma Linda University Medical Center: Emergency Room
05.2016 - 01.2020
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Schedule daily appointments using computerized calendars.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
HOME MORTGAGE CONSULTANT
Wells Fargo
12.2015 - 01.2016
- Assessed clients' financial data to determine loan suitability.
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Presented, explained and processed home loan documents.
- Advised clients on loan process and specialized topics in home purchasing.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Explained different types of loans pertaining to client situations.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Assisted customers with completing loan applications and other paperwork.
LEAD ASSISTANT MANAGER
Sprint
08.2010 - 04.2015
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
SALES REPRESENTATIVE
AT&T
02.2005 - 04.2010
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA05.2004
Skills
- Managing Revenue Projections
- Cross-Training Skills
- Information Technology Management
- Performance Improvement
- Closing Tactics and Contract Negotiations
- Client Relations
- Project Planning
- Sales and Marketing
- Project Deadlines
- Multi-Unit Operations Management
Timeline
Lead Warehouse Associate
Target
01.2023 - Current
Project Manager
Walmart
01.2020 - 01.2023
PATIENT REGISTRATION
Loma Linda University Medical Center: Emergency Room
05.2016 - 01.2020
HOME MORTGAGE CONSULTANT
Wells Fargo
12.2015 - 01.2016
LEAD ASSISTANT MANAGER
Sprint
08.2010 - 04.2015
SALES REPRESENTATIVE
AT&T
02.2005 - 04.2010
High School Diploma -
Hawthorne High School
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