Cesia Lopez

-Adhered to health and safety protocols, including the proper handling and disposal of cleaning chemicals and materials.

-Maintain cleanliness and organization of office spaces, ensuring high standards of hygiene and presentation.

-Conduct thorough inspections to identify maintenance needs and reported issues to the appropriate department for prompt resolution.

-Assisted with deep-cleaning projects, including carpet shampooing, window washing, and furniture polishing.

- Coordinated and scheduled appointments, meetings, and events to ensure efficient time management for management and teams.

- Managed incoming and outgoing communications, including emails, phone calls, and mail, ensuring timely responses and follow-ups.

- Provided exceptional customer service to clients and visitors, ensuring a welcoming and professional environment.

- Maintained and organized accurate records, files, and correspondence, ensuring confidentiality and accessibility.

- Provide exceptional customer service by addressing inquiries, concerns, and issues in a professional and timely manner.

- Assist customers with product or service information, guiding them to make informed decisions based on their needs.

- Monitor customer feedback and collaborate with management to improve service offerings and resolve recurring issues.

- Communicate effectively across various channels, such as phone, email, and live chat, ensuring a seamless customer experience.

- Assist in preparing facilities for events or special functions, ensuring all requirements are met.

- Ensure the cleanliness, organization, and maintenance of facilities to uphold high operational standards.

- Conduct routine inspections of premises to identify and address sanitation, repair, and maintenance needs promptly.

- Maintained cleanliness and organization of common areas, offices, restrooms, and storage spaces.

- Acted as the primary point of contact for customer inquiries, providing timely and accurate responses via phone, email, and chat.

- Resolved customer complaints and issues with a focus on enhancing satisfaction and fostering loyalty.

- Managed customer accounts, updated information, and processed orders or returns as required.

- Maintained a strong knowledge of product offerings to effectively address customer needs and preferences.

- Achieved sales targets and contributed to the overall growth of the company by meeting or exceeding quotas.

- Manage inventory, ordering supplies, and maintaining stock levels to ensure adequate resources for daily operations.

- Ensure compliance with health, safety, and regulatory standards, maintaining a safe and organized work environment.

- Maintain positive relationships with vendors, suppliers, and customers to strengthen business operations.

- Supervise and lead a team of 25+ employees, providing training, guidance, and performance evaluations to ensure high productivity and customer satisfaction.