Cesia Pena
Farmingville ,NY
Summary
Logistics and account management professional with over 10 years of experience in supply chain coordination and freight operations. Proven ability to build strong customer partnerships, communicate shipment updates effectively, and resolve issues promptly. Proficient in SAP, Microsoft Excel, and transportation data systems. Bilingual in English and Spanish, with strong skills in cross-functional collaboration.
Overview
9
9
years of professional experience
Work History
Resident Assistant
Acacia
Brooklyn, New York
01.2024 - 10.2025
- Responded to resident needs with urgency, ensuring satisfaction and safety.
- Mediated disputes, promoting a respectful and supportive living environment.
- Conducted regular checks to ensure compliance with health and safety protocols.
Shipping and Receiving Clerk
Penske Logistics, Ford Motor Company, MSC, CMMS
Rincon, Georgia
12.2022 - 11.2023
- Managed freight scheduling and shipment tracking, providing real-time updates to customers
- Used SAP to analyze load data, reconcile inventory, and support daily logistics operations.
- Worked with operations and account teams to resolve customer shipping issues promptly
- Collaborated with team members to ensure timely order fulfillment.
Supply and logistics coordinator
Colonial Oil And Gas
Savannah, Georgia
11.2021 - 11.2022
- Developed customer relationships through consistent communication and reliable delivery timelines.
- Analyzed customer inquiries and provided timely, data-informed updates.
- Identified process improvement opportunities in delivery scheduling and inventory accuracy
- Completed day-to-day duties accurately and efficiently.
Team Lead
Shaw Floors
Port Wentworth, Georgia
05.2016 - 11.2022
- Oversaw a logistics team ensuring compliance and timely order dispatch.
- Coordinated with warehouse and capacity teams to meet delivery deadlines.
- Maintained high service standards while reducing inefficiencies in shipping documentation.
Education
Ross Brentwood High School
Brentwood, NY01-2004
Skills
- Customer Relationship Management
- Shipment Tracking & Communication
- Operational Efficiency & Process Improvement
- Freight & Load Data Analysis
- Internal Networking & Cross-Team Collaboration
- SAP, Excel, Navisphere (similar platforms)
- Inventory & Logistics Coordination
- Time-Sensitive Issue Resolution
- Conflict resolution
- Freight scheduling
Timeline
Resident Assistant
Acacia
01.2024 - 10.2025
Shipping and Receiving Clerk
Penske Logistics, Ford Motor Company, MSC, CMMS
12.2022 - 11.2023
Supply and logistics coordinator
Colonial Oil And Gas
11.2021 - 11.2022
Team Lead
Shaw Floors
05.2016 - 11.2022
Ross Brentwood High School