Cesiah Bonifacio
Silver Spring,MD
Summary
Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Demonstrated ability to enhance communication between departments, resulting in optimized operational workflows. Committed to maintaining high standards of organization and operational excellence.
Overview
9
9
years of professional experience
Work History
Secretary Manager
Best Landscape & Construction
Hyattsville, Maryland
01.2021 - Current
- Managed daily office operations and ensured smooth workflow.
- Coordinated schedules for meetings and appointments among staff members.
- Maintained organized filing systems for efficient information retrieval.
- Handled correspondence and communication between departments effectively.
- Monitored emails sent to the company email address; responded to inquiries in a timely manner.
- Handled confidential information with discretion and tactfulness.
- Processed vendor payments according to established timelines.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Organized and maintained documents, files and records.
Cashier
Balducci's Food Lover's Market
Bethesda, Maryland
02.2019 - 12.2020
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service while assisting with product inquiries.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Resolved customer complaints professionally and swiftly to enhance satisfaction.
- Accepted cash and credit card payments, issued receipts and provided change.
Host
The Original Pancake House
Rockville , MD
06.2016 - 05.2017
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed reservation system to organize seating efficiently and minimize wait times.
- Answered phone calls, providing information and assisting with reservations promptly.
- Assisted guests with inquiries, offering recommendations for menu items and specials.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Education
High School Diploma -
Albert Einstein High School
Silver Spring, MD05-2016
Skills
- Office management
- Calendar management
- Contract negotiation
- Correspondence handling
- File organization
- Customer relationship management
- Payment processing
- Meeting scheduling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Secretary Manager
Best Landscape & Construction
01.2021 - Current
Cashier
Balducci's Food Lover's Market
02.2019 - 12.2020
Host
The Original Pancake House
06.2016 - 05.2017
High School Diploma -
Albert Einstein High School