Cesilee Barboza
Corpus Christi,US
Summary
I am a hard working employee. I have the experience in entering important information in a timely manner due to my 6 years of experience working in the emergency medical field. I am able to multitask in very intense situations. i am a pretty fast learner. I have been a shift supervisor for over a year. I am currently in the process of getting my EMT-B so I can further my career with on field experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Medical Dispatch Supervisor
Allegiance Mobile Health
Corpus Christi, Texas
07.2019 - Current
- I am a certified Emergency Medical Dispatcher/ Supervisor i receive calls from 911 areas that we provide for. i give pre arrival instructions while awaiting the ambulance. i also take calls for non emergent or sometimes emergent transport from hospitals in the area i manage roughly 38 trucks throughout south texas. i am also certified in CPR. I have been a shift supervisor for 1.5 years.
Sales associate
Walmart
Corpus christi, Texas
10.2017 - 07.2019
- Sales associate, cashier and also got promoted to department manager.
Day Hab Staff
Hill country MHMR
Corpus Christi, Texas
05.2016 - 08.2017
Assistant Manager
Little caesars
Corpus christi, Texas
03.2015 - 09.2016
Education
High School Diploma - undefined
Flour Bluff
Corpus christi, Texas05.2015
Skills
- Transportation coordination
- Tracking of man hours
- Employee training
- Attendance documentation
- Mentoring and training
- Route planning
- Positive communication skills
- Proficiency in software
- Knowledgeable in software
- Incident reporting
- Logistics management
- Schedule checking and oversight
- Dispatcher monitoring
- Scheduling expertise
- Logistics activities and coordination
- Dispatch coordination
- Customer service
- Customer relations
- Data entry
- Prioritizing calls
- Dispatching procedures
- Work order management
- Decision-making
- Database updates
- Service planning
- Stress tolerance
- Communication equipment operation
- Schedule coordination
- Schedule management
- Updating logs
- Dispatching field personnel
- Verifying coverage
- Service coordination
- Database maintenance
- Maintaining call metrics
- Closing tickets
- Routing orders
- Traffic monitoring
- Customer relationship management
- Route navigation
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Active listening
- Verbal and written communication
- Map reading
- Conflict resolution
- Record keeping
- Emergency protocols
- Equipment management
- Tracking systems
- Training new hires
- Workflow prioritization
- Critical thinker
- Adjusting routes
- Monitoring field personnel
- Navigation support
- Delivery procedures
- Delivery support
- Radio communication
- Coordinating urgent deliveries
- Improving operations
- Driver communication
- Processing orders
- Call handling
- Team work scheduling
- Communication management
- Effective communications
- Critical thinking
- Service requests
- Dispatch recordkeeping
- Quality control
- Paperwork processing
- Personnel monitoring
- Speech clarity
- Work crew dispatch
- Creative thinking
- Materials ordering
- Resource coordination
- Route planning and adjustment
- Cost determination
- Workload management
- Call center software
- Delegating work
- Mentoring and coaching
Certification
CPR certification. EMD Certification
Timeline
Emergency Medical Dispatch Supervisor
Allegiance Mobile Health
07.2019 - Current
Sales associate
Walmart
10.2017 - 07.2019
Day Hab Staff
Hill country MHMR
05.2016 - 08.2017
Assistant Manager
Little caesars
03.2015 - 09.2016
High School Diploma - undefined
Flour Bluff