Cesilia Cruz
Hyattsville,MD
Summary
Dynamic and results-driven professional with experience as an HR Manager at AMC Theatres and a Student Esthetician at Esthetic Institute. Proven expertise in facial treatments and client consultations, enhancing customer satisfaction through personalized skincare solutions. Strong attention to detail and effective time management skills contribute to maintaining high standards in service delivery.
Overview
3
3
years of professional experience
Work History
Student Esthetician
Esthetic Institute
11.2024 - Current
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Expanded knowledge of advanced treatment with high frequency, Galvanic machine, enzymes, and chemical exfoliation.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Improved client satisfaction by providing personalized skincare treatments and recommendations.
HR Manager
AMC Theatres
10.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Education
High School Diploma -
High Point High School
Beltsville, MD05-2021
Esthetics
Esthetic Institute
Vienna, VA04-2025
Skills
- Facial treatments
- Waxing services
- Client consultations
- Skincare recommendations
- Skin analysis
- Makeup application
- Attention to detail
- Chemical exfoliation
- Customer service
- Time management
- Health and safety
Timeline
Student Esthetician
Esthetic Institute
11.2024 - Current
HR Manager
AMC Theatres
10.2021 - Current
High School Diploma -
High Point High School
Esthetics
Esthetic Institute
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