CESLIE BLAIR
Menifee,CA
Summary
Detail-oriented Virtual Medical Assistant and Orthopedic Care Professional experienced in patient scheduling, electronic health records management, and surgical assistance. Achieved streamlined administrative processes and enhanced patient support through effective communication and collaboration in surgical settings. Focused on maintaining safety and comfort in care environments while adapting to dynamic healthcare needs.
Overview
27
27
years of professional experience
Work History
Orthopedic Technician / Orthopedic Support Specialist
Concentra (U.S. HealthWorks)
San Bernardino, CA
06.1998 - 05.2019
- Assisted in preparing patients for orthopedic procedures, prioritizing comfort and safety during treatments.
- Coordinated referrals, authorizations, and surgical scheduling with internal and external providers to streamline patient care.
- Managed patient scheduling, appointment confirmations, and follow-ups in a high-volume healthcare environment
- Handled patient inquiries via phone and in-person, providing clear and professional communication
- Maintained and updated electronic medical records, ensuring accuracy and compliance with HIPAA standards
- Reviewed, corrected, and prepared medical documentation and clinical reports for provider use
- Supported billing processes through accurate documentation and insurance-related coordination
- Maintained and organized medical supplies, supporting smooth workflow and readiness within clinic environment.
Orthopedic Technician / Medical Assistant
Riverside Community Medical Group
Riverside, CA
03.2010 - 08.2013
- Applied and removed orthopedic casts and splints for patients in a clinical setting.
- Reduced patient wait time by promptly assisting with the application and removal of casts, braces, and other orthopedic devices.
- Prevented complications by closely monitoring patients'' conditions after surgery or injury, reporting any changes or concerns to supervising physician immediately.
- Mentored new technicians on orthopedic care and safety protocols, fostering a culture of quality and compliance.
- Assisted providers with EHR documentation, patient charting, and data entry
- Coordinated patient referrals, insurance authorizations, and appointment scheduling to facilitate seamless patient flow
- Communicated with patients and healthcare staff to ensure continuity of care
- Streamlined administrative workflows to enhance clinic efficiency and reduce processing time
Office Manager
Summit Equipment Rentals
Menifee, CA
05.2019 - 05.2025
- Managed daily office operations, ensuring seamless workflow and communication among staff.
- Provided remote-capable administrative support, managing records, data entry, and documentation
- Maintained confidential employee and client records with high accuracy
- Demonstrated strong organizational skills while managing multiple priorities independently
- Prepared reports and documentation for leadership review, facilitating informed decision-making.
- Oversaw budgeting and financial reporting processes, maintaining accurate records and compliance.
- Managed financial operations, ensuring accurate budgeting and timely invoice processing to maintain fiscal integrity.
- Oversaw recruitment and onboarding for new employees, promoting effective integration into company culture and workflow.
Education
Master of Arts (M.A.) - Health Care Administration
Ashford University
San Diego, CABachelor of Arts (B.A.) - Social & Criminal Justice
Ashford University
San Diego, CASkills
- Casting application
- Orthopedic support
- Patient assessment
- Post-operative care
- EHR management
- Medical documentation
- Insurance verification
- Patient communication
- HIPAA compliance
- Patient scheduling
- Provider coordination
- Medical Terminology
- Microsoft Office
- Remote Work & Independent Task Management
Accomplishments
- Supervised team of 6 staff members.
Languages
English
Full Professional
Timeline
Office Manager
Summit Equipment Rentals
05.2019 - 05.2025
Orthopedic Technician / Medical Assistant
Riverside Community Medical Group
03.2010 - 08.2013
Orthopedic Technician / Orthopedic Support Specialist
Concentra (U.S. HealthWorks)
06.1998 - 05.2019
Master of Arts (M.A.) - Health Care Administration
Ashford University
Bachelor of Arts (B.A.) - Social & Criminal Justice
Ashford University