Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ceslie Hoss

San Diego,CA

Summary

Versatile and results-oriented professional with experience at Saga Security Services, adept in complex problem-solving and customer service excellence. Demonstrated ability to maintain safety protocols, enhance team performance, and ensure customer satisfaction. Skilled in cash handling and fostering positive environments, significantly boosting operational efficiency and security measures.

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.

Overview

10
10
years of professional experience

Work History

Security Officer

Saga Security Services
06.2024 - Current
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Housekeeping Supervisor

Hilton Hotels Corporation
04.2020 - 02.2023
  • Managed laundry sorting, washing, drying, and ironing.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.

Cashier Team Lead, Shift Manager, Cook

Rally's Checkers
02.2015 - 07.2019
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Monitored areas for security issues and safety hazards.

Education

High School Diploma -

Mount Miguel High School
San Diego, CA
06-2013

Skills

  • Patrol operations
  • Detail Oriented
  • Physical Fitness
  • Complex Problem-Solving
  • Customer Service
  • Cash Handling
  • Customer service excellence
  • Patience and Empathy

Timeline

Security Officer

Saga Security Services
06.2024 - Current

Housekeeping Supervisor

Hilton Hotels Corporation
04.2020 - 02.2023

Cashier Team Lead, Shift Manager, Cook

Rally's Checkers
02.2015 - 07.2019

High School Diploma -

Mount Miguel High School

Similar Profiles

CREATE PROFILE
Ceslie Hoss