Cesly Ochoa
Heartland
Summary
- Healthcare professional with 7 years of experience in medical billing, claim processing, and coding, complemented by direct patient care expertise. Currently pursuing Certified Coding Associate (CCA) certification with an exam scheduled for January 2026. Proven ability to enhance front desk operations and billing processes, resulting in reduced coding errors and improved accuracy. Bilingual in English and Spanish, with experience in remote work environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Luxe Dental
Dallas
04.2013 - 05.2022
- Performed CEREC procedures and assisted in dental implant surgeries, Zoom Whitening procedures, CEREC porcelain restorations, specializing in veneers, ensuring patient comfort.
- Proficiently operated NOMAD X-ray equipment, ensuring accurate diagnostics.
- Enforced rigorous infection control, ensuring compliance and patient safety.
- Optimizing room setup, leading to a reduction in appointment times.
- Received specialized training and maintained a loyal clientele for cosmetic injectables, expanding services to include Botox and lip injections, increasing revenue.
Biller/Front Desk Ophthalmic Assist
Key-Whitman Eye Center
Mesquite
01.2017 - 01.2020
- Streamlined front desk checking patients in/out procedures and answering phone calls, reducing wait and addressing patient concerns effectively.
- Handled patient billing inquiries and processed claims which lead to reduction in claim denials.
- Improved medical coding accuracy by entering medical codes in effectively, reducing coding errors.
- Communicated with insurance providers, noting additional benefits for patients, resulting in increased revenue.
- Collaborated with medical staff to streamline in-office procedures, optimizing patient flow, and increasing overall productivity.
Education
Undergraduate Certificate - Medical Billing and Coding
DeVry University
Irving, TX01.2025
Dental Assistant -
Concorde Career College
Dallas, TX01.2013
Medical Office Administration -
Medvance Institute
Grand Prairie, TX01.2011
Skills
- Organizational skills
- Decision-making
- Medical billing and coding
- Attention to detail
- Time management
- Conflict resolution
- Leadership
- Customer service
- Training and development
- Patient communication
- Insurance claim processing
- Front desk operations
- Appointment scheduling
- Insurance verification
- Patient records management
- Restorative procedures
- Sterilization techniques
- Exam room setups
- Dental procedure assistance
- Dental office administration
Certification
Certified Coding Associate (CCA), AHIMA, 01/26
Languages
Spanish
Professional
Websites
Timeline
Biller/Front Desk Ophthalmic Assist
Key-Whitman Eye Center
01.2017 - 01.2020
Registered Dental Assistant
Luxe Dental
04.2013 - 05.2022
Undergraduate Certificate - Medical Billing and Coding
DeVry University
Dental Assistant -
Concorde Career College
Medical Office Administration -
Medvance Institute