Courtney Estad
Hamilton
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Fairfield Inn & Suites by Marriot
08.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
Assistant General Manager
Springhill Suites By Marriott
08.2019 - 08.2023
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Mentored and motivated team members to achieve challenging business goals.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Property Manager
Cornerstone Real Estate Management
06.2019 - 08.2023
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Server
Doubletree By Hilton
08.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Leasing Consultant
Legacy Apartments
04.2018 - 06.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Developed marketing materials to highlight property features, differentiating from competitors.
Assistant Manager
Maurices
05.2016 - 03.2018
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
MBA - Business Administration
Western Governors University
05-2026
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT08.2021
Skills
- Operations management
- Leadership and team building
- Customer relations
- Inventory control
- Expense control
- Sales expertise
- Marketing
- Budget development
- Community outreach
- Staff development
Certification
- Real Estate License
- Food Handler Certification
Timeline
General Manager
Fairfield Inn & Suites by Marriot
08.2023 - Current
Assistant General Manager
Springhill Suites By Marriott
08.2019 - 08.2023
Server
Doubletree By Hilton
08.2019 - 03.2020
Property Manager
Cornerstone Real Estate Management
06.2019 - 08.2023
Leasing Consultant
Legacy Apartments
04.2018 - 06.2019
Assistant Manager
Maurices
05.2016 - 03.2018
MBA - Business Administration
Western Governors University
Bachelor of Science - Business Administration
Western Governors University
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