Cetan Siva
Alpine,United States
Summary
Dedicated and personable customer service professional with 7 years of experience in fast-paced environments. Adept at resolving customer inquiries, managing complaints, and providing exceptional support to enhance customer satisfaction. Skilled in communication, problem-solving, and building positive relationships. Eager to contribute my strong interpersonal skills and enthusiasm to a reputable team focused on delivering outstanding service.
Overview
10
10
years of professional experience
Work History
Casino Customer service Agent
Harrahs Casino
01.2023 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
Customer support specialist ( Fashion retail )
Macys at Carlsbad, CA
06.2022 - 02.2023
- Delivered prompt and professional assistance to customers via chat and email, handling an average of 50+ inquiries daily.
- Assisted with sizing questions, order tracking, and problem resolution, maintaining a 4.8-star customer rating.
- Managed order returns and exchanges, ensuring compliance with store policies and customer satisfaction.
- Provided product recommendations to enhance customer engagement and sales.
- Delivered exceptional customer service, resolving inquiries efficiently and boosting customer satisfaction ratings significantly.
Customer service associate
Sea world ( San Diego ) at San Diego
09.2019 - 05.2022
- Provided exceptional customer service by addressing inquiries and resolving issues, fostering a welcoming environment for visitors.
- Streamlined ticketing processes, reducing wait times and enhancing guest experience during peak hours.
- Processed returns, exchanges, and order modifications efficiently, ensuring timely resolution.
- Provided personalized styling advice and product recommendations, increasing customer loyalty.
- Collaborated with the warehouse team to streamline order fulfillment processes.
- Coordinated with team members to ensure smooth operations, improving overall efficiency and visitor satisfaction.
Personal Training Director
LA FITNESS at Vista / San Marcos
02.2015 - 07.2019
- Directs a team of trainers in developing customized fitness initiatives, boosting client retention and satisfaction.
- Analyzed client progress metrics to refine training methods, fostering noticeable improvements in overall fitness levels.
- Coordinated with nutritionists to develop comprehensive health plans, enhancing client outcomes through integrated wellness strategies.
- Maintained accurate records of client progress and feedback, ensuring tailored training adjustments and measurable growth.
- Completed body composition tests, identified optimal fitness strategies and developed meal plans to maximize training success.
Education
1 semester - undefined
UCSD
La Jolla, CA01.2002
High school diploma -
Poway High school
Poway, CA04.1998
Skills
Critical thinking skills
Loyalty and retention strategies
planning for sales growth
Training strategy design
Efficiency enhancement
Calendar management proficiency
Help desk support
Project oversight
Negotiation proficiency
Organizational leadership
Conflict management specialist
Professional health coaching
Emotional awareness
Customer relations
Adjustment proficiency
social media strategist
control assessment
Brand development
Timeline
Casino Customer service Agent
Harrahs Casino
01.2023 - 02.2025
Customer support specialist ( Fashion retail )
Macys at Carlsbad, CA
06.2022 - 02.2023
Customer service associate
Sea world ( San Diego ) at San Diego
09.2019 - 05.2022
Personal Training Director
LA FITNESS at Vista / San Marcos
02.2015 - 07.2019
1 semester - undefined
UCSD
High school diploma -
Poway High school