Cetra Carroll
Natchez
Summary
Dynamic professional with a strong work ethic and proven problem-solving skills, experienced as a Night Auditor at Natchez Grand Hotel And Suites. Expert in front desk operations and generating accurate night audit reports, enhancing team performance through effective training and collaboration. Committed to delivering exceptional customer service and operational efficiency.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
Work History
Night Auditor
Natchez Grand Hotel And Suites
02.2017 - Current
- Conducted nightly audits of financial transactions to ensure accuracy and compliance with hotel policies.
- Reconciled daily revenue reports, identifying discrepancies and resolving issues efficiently.
- Managed guest check-ins and check-outs, providing exceptional customer service during peak hours.
- Trained new staff on operational procedures and software systems to enhance team performance.
- Developed processes for improved cash handling and reporting accuracy during night shifts.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Retail Merchandiser
SASR
11.2016 - 03.2019
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Analyzed sales trends to optimize product placement and inventory management.
- Collaborated with cross-functional teams to ensure cohesive brand presentation across stores.
- Trained and mentored junior merchandisers in best practices for merchandising execution.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Arranged consistent shelves, bins, and racks at numerous locations by following established planograms.
Correctional Officer
Adams County Correctional Center
06.2009 - 10.2016
- Supervised inmate activities to maintain safety and security within facility.
- Conducted regular inspections of premises to identify safety hazards and ensure compliance with regulations.
- Monitored inmate behavior, identifying potential conflicts and intervening proactively to prevent escalation.
- Collaborated with law enforcement agencies during transport of inmates, ensuring secure and efficient procedures.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Cashier/Shift Leader/Shift Manager/General Manager
Wendys Restaurant
06.2005 - 06.2009
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of front counter and dining area.
- Assisted in training new cashiers on register operations and customer service protocols.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Ensured compliance with food safety regulations during daily operations.
- Collaborated with team members to streamline service delivery and improve wait times.
- Monitored inventory levels, restocking supplies as needed to meet demand.
- Implemented suggestions for improving operational efficiency, contributing to overall store performance.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Natchez High School
Natchez, MS05-2002
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Night audit reports
- Teamwork and collaboration
- Night audit procedures
- Wake-up calls
- Reservation management
- Reservation processing
- Oral and written communications
Timeline
Night Auditor
Natchez Grand Hotel And Suites
02.2017 - Current
Retail Merchandiser
SASR
11.2016 - 03.2019
Correctional Officer
Adams County Correctional Center
06.2009 - 10.2016
Cashier/Shift Leader/Shift Manager/General Manager
Wendys Restaurant
06.2005 - 06.2009
High School Diploma -
Natchez High School