Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cevessia M. Prude

Atlanta,GA

Summary

Experienced operational management professional with a proven ability to drive efficient processes and optimize performance. Skilled in implementing strategies that align with organizational goals and fostering collaborative work environments. Recognized for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

26
26
years of professional experience

Work History

Program Analyst

General Service Administration (GSA)
06.2023 - Current
  • Company Overview: Public Building Service Division Atlanta, GA 30329
  • To contribute to Management and accountability controls that ensure effective program delivery by resolving issues and reviewing, approving, and accepting WR/RWAs.
  • Assist the business lines in implementing management and accountability controls to ensure effective program delivery for Scalable RWAs.
  • Also establishes and implements management and accountability controls to ensure effective program delivery in RWA review, processing, acceptance, and administration within 4 - 5 business days for non-severable RWAs.
  • Converts work requests into active reimbursable work authorizations for $250,000 and below.
  • Ensures each work request contains all appropriate documentation before forwarding for approval of RWA acceptance.
  • Requests scopes, estimates, and schedules to establish legitimate project needs and for use in file documentation.
  • Works with PBS business lines regarding RWA acceptability requirements and program maintenance and works with these business lines to resolve any conflicts.
  • Provide training for Region 4 internal customers on RETA and the RWA Processes for $250,000 and below projects.
  • Partners with the PM community and external customers to clean up the pre-planning non-severable WRs in RETA at the beginning of each FY.
  • Worked with the various business lines and customers to ensure all Disputed RWAs were paid and closed out at the end of the FY.
  • Meets organizational goals and customer expectations.
  • Makes decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
  • Helps to drive effective decision-making regarding RWAs and the timely flow of information across PBS no later than by the end of the FY, including helping drive effective timely reviews, approvals, and acceptance of non-severable RWAs $250,000 and under and ensure they are delivered.
  • Delivers high quality, quantity, and efficient data by agreed-upon timelines.
  • Assists in finding solutions to severe problems and helps champion their adoption.
  • Develop and implement critical analytical tools that support the mission of the RWA team and develop and implement a strategic plan to coordinate the improvement of R4s data reliability, accuracy, and currency.
  • Ensures newly aligned partnership with the CDT functions and maintains the support of operational divisions regarding metrics, measures analytics, and related customer RWA activities.
  • Increase organizational knowledge of PBS customers to anticipate, forecast, and respond to changing and ongoing client RWA Needs.
  • Meet national and regional targets.
  • Manage human, financial, and information resources strategically.
  • Helps the RWA Leadership to manage financial and information resources by applying technical knowledge or competence to WR/RWA metrics and issues.
  • Ensures the timeliness, responsiveness, completeness, and accuracy of correspondence and data analysis documents for Severable RWAs/non-severable RWAs that are $250,000 or less.
  • Review, approve, and accept RWAs timely and inform the supervisor or RWA Manager of issues with the BOTs.
  • Find solutions and work collaboratively with the PM community to apply those solutions when working with the RWA packages in RETA and RWA Intake Sheets.
  • Works with the RWA Team, PM community, and external customers on an Annual WR Clean-up.
  • Makes sound business decisions that support the organization's overall mission, vision, and goals.
  • Ensure that the RWA processes, procedures, and guidance that govern the office's functions, responsibilities, and activities are developed and implemented promptly, efficiently, and effectively.
  • Assist the OCFO in managing the Expiring RWAs.
  • Builds coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
  • Ensures work is accomplished according to schedule and quality for the Severable and Non-severable RWAs that are $250,000 and under.
  • Influences and negotiates through open communication and flexibility.
  • Shares knowledge and skills with others.
  • Fosters an atmosphere of teamwork and open collaboration.
  • Provide annual informal RWA knowledge-sharing sessions for small groups of internal and external customers via the RWA Power Hour platform.
  • Collaborate with the OCFO to manage Expiring RWAs and ensure they are closed out by the end of the FY.
  • Public Building Service Division Atlanta, GA 30329

Program Analyst

General Service Administration (GSA)
05.2019 - 06.2023
  • Company Overview: Public Building Service Division Atlanta, GA 30329
  • Make regional processes more efficient and effective by helping document the process and ensuring it is followed through.
  • Informing via analytics and reporting, support/suggest tools that can help.
  • Ensure the Business Process Improvements (BPIs) have the proper structure for the preferred outcomes.
  • Develop BPIs for requested divisions.
  • Facilitating/supporting the translation of BPIs into actionable processes, using use the tools for BPI projects that are assigned.
  • Projects will typically be essential with a single stakeholder.
  • Document lessons learned appropriately as SOPs or other designated, agreed-upon form.
  • Disseminate final BPIs as necessary so they are readily available and seek buy-in from proposed stakeholders.
  • Participate/contribute to regularly held Innovation Lab meetings as needed and help the team review submitted ideas per defined process.
  • Assist the Innovation lead in following up/getting status updates, updating R4 Innovation Lab Responses as needed if you have submitted an idea or are assisting with ideas for your division, etc.
  • Assist the lead in contacting those who offer ideas via various submittal methods (form, Google site, etc.) when appropriate.
  • Assist with White Paper and business case creation/review, as required.
  • Help program lead set up interviews with POCs who have submitted or are involved with ideas, as needed.
  • Develop and implement a Strategic Plan to instill a culture of continuous process improvement in Region 4.
  • Help integrate strategic planning into the culture and facilitate the development of a proactive forward-thinking mindset.
  • Assist the program lead with development, tracking & execution.
  • As applicable/assigned, this plan shall minimally Incorporate R4, PBS, and GSA strategic priorities and initiatives by establishing a process that forces cross-divisional collaboration and encourages employee engagement at all levels.
  • Set up structure/ process/ timeline for developing the regional strategic plan.
  • Help facilitate the regional process; Business line Liaison works with Director/Deputy in developing their plan; support business lines - Provide data and analysis on metrics as needed; Review business line plans for interdependencies.
  • Expectations, proper development, integration with Central Office's plan; track milestones around strategic plan initiatives as required.
  • Help maintain identified internal controls to manage external audits, then address challenges identified in findings and recommendations, including high-risk reports and management challenges, external engagement objectives, targets, and measures.
  • They are facilitating the accomplishment of customer objectives and teamwork.
  • Partner with internal and external stakeholders to provide quality customer service.
  • Partners with R4 branches, divisions, and related national Program Offices to understand needs and assess how branches can support them in accomplishing their mission.
  • Communicates throughout the project with customers about progress and status; considers stakeholder interests and seeks continuous input.
  • Effectively applies work efforts to support stakeholders' business information needs.
  • Regularly meets agreed-upon deadlines with customers.
  • Provides accurate, precise, courteous, and appropriate communication for the intended audience and promptly returns messages.
  • Adequately demonstrates flexibility where reasonably allowed, exhibits resilience in the face of adversity, instills customer confidence, and provides responsive solutions that satisfy customer requirements.
  • Cultivates relationships and liaisons to add value with customer agencies, industry customers, internal partners, and GSA Associates to meet defined outcomes.
  • Uses and communicates delivery milestones where appropriate.
  • Keeps parties informed of schedules and significant developments.
  • Public Building Service Division Atlanta, GA 30329

Investigative Assistant

Veteran Affairs Office of Inspector General
04.2017 - 05.2019
  • Company Overview: Criminal Investigation Division Atlanta (CID), GA 30329
  • Receives and analyzes requests for aid, information, or complaints from Veterans, VA personnel, or public members.
  • Initiate and maintain case records by the Inspector EMS System.
  • Refers to requestors/complainant to the appropriate agency if redress is available through other than IG channels.
  • Reviews and acts promptly on extremely sensitive complaints and can create broad public exposure.
  • Coordinates directly with the Department of Veteran Affairs and various other OIG Inspectors General concerning DOVA Hotline Congressional concerns and legations.
  • Determines the depth of research, urgency/priority, and proper course of action for each case and issue.
  • Conducts and obtain facts by conducting interviews, researching applicable regulations, coordinating with appropriate offices, and reviewing documentary evidence.
  • Prepares notifications to the Resident Agent in Charge and subject/suspect using standard formats.
  • Participates in individual and group interviews to seek information and data.
  • Inspects records, reports, and files; analyzes this information and data and decides which is pertinent and essential to the completion of the inspection.
  • Ensures facts cited in the report are accurately verified and recommendations for corrective action are meaningful.
  • Reviews and edits draft initial and supplemental findings, ensuring inspectors' impartiality and adherence to required standards.
  • Prepares written reports, white papers, testimony for congressional hearings, investigative, judicial, and oral testimony in a timely manner, are relevant, accurate, clear persuasive, and show a clear understanding of the issues and impact on VA and OIG.
  • Responsible for all aspects of the records management system, acting as an information analyst as required by developing trend analysis tools and preparing data presentations to the branch.
  • Serves as the budget and card purchaser for the office.
  • Participates in developing, executing, analyzing, and evaluating the annual financial and spend plan budget programs of the assigned regency office for each fiscal year.
  • Ensures sufficient funds are distributed to accomplish the mission and submits unsourced requirements to headquarters.
  • Analyzes, monitors, and tracks expenses and a net operating result of assigned areas to ensure adequate, proper distribution and utilization of funds throughout the annual budget execution phase.
  • Oversees CID GSA fleet management, ensuring monthly reconciling of vehicle maintenance, mileage, and accidents are correctly documented according to GSA regulations.
  • Oversee office management of newly acquired 7K sqft office space.
  • Serves as the point of contact for Civilian Time and Attendance reporting, Evidence Officer, Mail Control Officer, Records Management Control Coordinator, and Internal Control.
  • Criminal Investigation Division Atlanta (CID), GA 30329

Supervisory Administrative Officer

USDA-Animal and Plant Health Inspection Services
08.2015 - 04.2017
  • Company Overview: 1506 Klondike Rd SW, Conyers GA 30094
  • Serves as the manager's action officer between the district II organizations and the Workforce Management.
  • Identify and propose solutions to management problems which are characterized by their breadth, importance, and severity, and for which previous studies and established management techniques are frequently inadequate.
  • Oversee all matters about personnel management of the manager's subordinate workforce.
  • Provides regulatory advice, guidance, and assistance regarding payroll (webTA), travel (ConcurGov), authorized leave, work schedules, worker's compensation, awards, health and life insurance benefits, and open seasons within National Finance Center (NFC), on-the-job injuries., etc., based on experience and in consultation with HR and other experts.
  • Serves as the COR during deployments.
  • Serves as the technical liaison between the contractor and the Contracting Officer.
  • Assists with monitoring, reviewing, and deciding whether the contractor's performance follows the contract specifications and conditions and inspects all work to comply with contract requirements.
  • Notifies the Contracting Officer of violations of standard labor provisions, work that does not comply with contract requirements, and if the contractor fails to remove, correct, or replace rejected work.
  • Initiates corrective action, ensuring that all defects and omissions are corrected or completed, and that the contractor provides formal proposals for contemplated changes.
  • Aids maintain efficient contract surveillance for compliance with the Quality Assurance Surveillance Plan and initiate surveillance methods.
  • Performs inspection of delivered supplies or services and certifies receipts for payment purposes.
  • 1506 Klondike Rd SW, Conyers GA 30094

Environment Management Service, Lead

VA Medical Center
04.2015 - 08.2015
  • Company Overview: Decatur GA
  • Served as the initial point of contact between the serviced areas and the contractor for resolution of any problems or as needed for unscheduled special requirements, procurement, space management, and human resources to support the day-to-day operation of $2.5M, 103,038sqft, renovated community-based outpatient clinic (CBOC).
  • Inspects contractor's initial and developmental training program as specified in the contract.
  • Daily and weekly performance inspection reports and monthly summaries are used to substantiate, in writing, any poor performance that may result in adverse action being taken against the contractor.
  • Has the authority to interpret specifications and recommend work stoppage, which is concurred with by the contracting officer and subject to provisions of the agreement.
  • Identify, and resolve problem areas with the contractors' project manager.
  • Prepares a Contract Discrepancy Report when deficiencies exceed the accepted quality level and submit it to the Chief of Logistics to recommend the amount of deduction from payment to the contractor.
  • Recommends changes in specifications or procedures to improve environmental conditions.
  • Identifies conditions that interfere with contractor achieving prescribed standards of performance.
  • Reviews requests for custodial services by activities not covered by the contract; prepares environmental work schedule, determine the approximate cost, and submits data to Contracting Officer.
  • Oversees contracting staff who work at post medical facilities performing custodial, maintenance, and groundskeeping duties.
  • Perform quality assurance checks of linen distribution operations, EMS, and BMS services.
  • Decatur GA

Office Manager

Prude Reconstruction LLC
10.2011 - 04.2015
  • Plan, organize, and direct team study work and negotiate effectively with management to accept and implement recommendations where the proposals involve substantial agency resources, require extensive changes in established procedures, or may conflict with the activity's desires.
  • Provides guidance and oversight for the Services and Infrastructure Contract Management Program administration.
  • Plans, manage, and host all monthly and quarterly meetings; facilitates the integration of the contract process into the Planning and Budget.
  • Conducts audits and prepares recommendations for a strategy to change the way programs are carried out; evaluates the content of new or modified legislation for projected impact upon agency programs and resources; and translates important legislation into program goals, actions, and services.
  • Ensure contracts designated for review are discussed.
  • Monitors, reviews, and determines whether the contractor's performance follows the contract specifications' terms and conditions and inspects all work for full compliance with contract requirements.
  • Manage and maintain maximum visibility over all contracts from the cradle to the grave and provide advice/assistance in all recruitment processes.
  • Develop business operation procedures that support office personnel responsible for managing and coordinating with over 50 sub-contractors and ten vendors for day-to-day assignments, programs, projects, and quality control programs through milestone and system performance criteria.
  • Procure and respond to asset management, janitorial, housekeeping residential/commercial request, and contracts with the government, state, and local vendors valued at $1.4M.
  • Manage, track, and oversee Vehicle fleet management and quality control over 400 properties for HUD, FNMA, FHA, several National Banks, and realtors.

Sr. Knowledge Management/Project Manager

USAF
03.2006 - 01.2011
  • Company Overview: Eglin AFB, FL 32542
  • Responsible for providing or obtaining a variety of management services essential to the organization's direction and efficient operation.
  • Directly assists the managers accountable for the administration of the organization.
  • Performs critical work in several vital functions or services such as management analysis, report management, human resource management, and workforce utilization.
  • Coordinates assigned roles with managers/supervisors in the organization.
  • Participates with the administration to address issues, resolve problems, and provide recommendations for correcting or improving its overall management.
  • Assisted Senior Technical Director on contract/budget activities, led planning meetings & brief status updates.
  • Served as Government Purchase Card Approving Official monitored and approved all 46 purchasing card accounts, and organized liaison with the budget and finance office during audits to provide information, control resources, and submit requests or changes.
  • Served as Contract Officer Representative (CORT) over budget activities, quality assurance on computer technical support $870 K contract.
  • Oversees Range Group fleet management of 42 government vehicles.
  • Ensure monthly maintenance, mileage, and safety inspection are correctly documented per regulations.
  • Performed studies/established plans of action to improve the efficiency of information technology applications.
  • Lead for Range Group portal transfer of electronic records to Enterprise portal, using multi-disciplined approach successfully captured and transferred all 400K files.
  • After transferring validated files, deleted duplicate, and/or transferred to closed files.
  • Met critical deadline earning 46th Test Wing CoP of the quarter.
  • Oversaw maintenance, operations, and accountability of 2000 network systems for 2200 workers covering a 724 square mile range.
  • Trained Privacy Act and Freedom of Information Act monitors to ensure compliance and guidance with standard and electronic records management principles.
  • Implements practices of Privacy Act and Freedom of Information Act program guidelines to preserve the integrity of the data.
  • Provides guidance for establishing policies regarding the maintenance and disposition of records.
  • Led group preparation for electronic records SA V; ensured compliance for 36 accounts; zero discrepancies noted.
  • 46th Range Group Self Inspection Program monitors, ensured 36 offices where in compliance with documenting monthly/annually training.
  • Program was benchmark by 46th Test Wing program.
  • Surveyed and documented requirement for $SOK facility security control system, allowing two manpower positions freed from security duty.
  • As chairman of 46th Test Wing board; organized, coordinated fundraisers/training events/ promoted safety and raised $3600 for local charities.
  • Developed project schedules, agendas, minutes and supported documentation for 46th Range Land meeting for Flag staff officers and SES civilians' board members.
  • Documenting/routing requests to conduct operations through Environmental, Fire Department, and other Joint Forces.
  • Eglin AFB, FL 32542

Freedom of Information Act Officer

USAF
01.2011 - 08.2011
  • Company Overview: USAF Baghdad Iraq
  • Directly provided Multi-National Force-Iraq (MNF-1) Joint Forces Commanders (Air Force, Army, Navy), Freedom of information Act (FOIA) and Privacy Act (PA) for the Iraqi Theater of Operations, spanning Iraq 160,000 troops, 27 International partners, and 36 organizations representing the inter-agency process.
  • Superior Guru of FOIA; answered short-notice FOIA tasking from President George W. Bush.
  • Designed/populated/administered/maintained the first every FOIA Joint Forces (Air Force, Army, Navy) database.
  • Allowing all Major Commands forces (Air Force, Anny, Navy, and Marines) to upload and share data instantly on over 400 classified or sensitive information cases.
  • Provided registry of critical information for involved units and actions officers at all levels, closed over 130 CENTCOM FOIA tasking, reducing backlog by 60%; process became the benchmark for other theaters.
  • Action officer planned/coordinated the relocating (in a war zone) over 5000 plus classified MNF-1 FOIA documents Victory Base complex; classified documents transported safely uncompromised.
  • Consolidated FOIA process by rewriting Annex K of MNF-1 operations order; benchmarked as an example for CENTCOM.
  • Trained 80 incoming MNC-1 personnel on how to prepare responses for FOIA requests across all technical, acquisition, programmatic, contractual and personnel areas under SSP cognizance.
  • Assisted in the review of FOIA appeal cases as well as exercised discretionary judgment with respect to fee category determinations, fee waivers and/or expedited processing.
  • Provided travel arrangements, scheduled meetings, speaking engagements and other appointments for all Flag Staff officers.
  • Oversaw the work of clerical and other administrative employees, as well as making sure that everything is in place for the office to function smoothly.
  • Iraq

Executive Assistant /Commander Support Staff

USAF
09.2002 - 03.2006
  • Company Overview: Cannon AFB, NM 88103
  • Manages all personnel and administration programs and IT to support of 550 personnel within 10 different occupations services as POC on administrative policies and procedures.
  • Ensures training records of 550 personnel training records are updated and accurate.
  • Oversee performance reports, unit leave program, and promotions system, duty status, records management, publications update.
  • Unit Control Center and Theatre Battle Management Computer System Lead (TBMCS).
  • Praised as Natural Leader ... spearheaded organizations self-inspection programs for Major Command inspections; pivotal to winning AF Daedalian award.
  • Oversaw maintenance and upkeep of 200 computers and 512 user accounts for the organization.
  • Reviewed all incoming routine and non-routine correspondence, funding documents, legal documents, reports, special projects, requiring commander's action, approval, and signature.
  • Resolved routine and complex inquiries, schedules and maintains commanders' calendar for appointments, meetings and travel itineraries and coordinates related arrangements.
  • Prepares documentation and booklets for senior staff meetings.
  • Develops and modifies forms and procedures, maintains strict confidentiality of division activities and perform tasks as Manager.
  • Successfully performed a variety of administrative areas, including manpower utilization and allocation, budget issues, logistical problems, policy review and implantation for the service for Mission Support commander and Wing commander Support staff.
  • Focused on modernizing records and information management practices across the squadron including policies on email retention, and digital preservation of state records.
  • Provided records and information training, implementation, and inspections to 48 offices of records.
  • Monitored internet, maintained controlled access groups.
  • Provided personnel support, maintained updated staff level personnel records, promotions, demotions, pay, training, and testing.
  • Served as Urinalysis physical fitness test monitor.
  • Processed and distributed classified mail, Supply Equipment Manager, ADPE, Government Purchase card holder, Privacy Act, FOIA, and Security monitor.
  • Cannon AFB, NM 88103

Sr. Knowledge Management /Commander Support Staff

USAF
08.1999 - 09.2002
  • Company Overview: Elmendorf AFB, AK 99506
  • Directly responsible to the commander for the administration and management of the Commander Support Staff (CSS) and supporting 500 personnel.
  • Manages and directs 26 Information Management and Personnel programs.
  • Elmendorf AFB, AK 99506

Education

DBA - Business Management

Walden University
09.2028

MBA - Human Resources

Trident University
09.2017

Skills

  • Workflow optimization
  • Procurement management
  • Research analysis
  • Data retention management
  • Human resources management
  • Joint venture agreements
  • Facility coordination
  • Evidence management officer
  • FOIA compliance expertise
  • Certified COR Level I professional
  • Data analysis expertise
  • Employee training
  • Performance metrics

Timeline

Program Analyst

General Service Administration (GSA)
06.2023 - Current

Program Analyst

General Service Administration (GSA)
05.2019 - 06.2023

Investigative Assistant

Veteran Affairs Office of Inspector General
04.2017 - 05.2019

Supervisory Administrative Officer

USDA-Animal and Plant Health Inspection Services
08.2015 - 04.2017

Environment Management Service, Lead

VA Medical Center
04.2015 - 08.2015

Office Manager

Prude Reconstruction LLC
10.2011 - 04.2015

Freedom of Information Act Officer

USAF
01.2011 - 08.2011

Sr. Knowledge Management/Project Manager

USAF
03.2006 - 01.2011

Executive Assistant /Commander Support Staff

USAF
09.2002 - 03.2006

Sr. Knowledge Management /Commander Support Staff

USAF
08.1999 - 09.2002

MBA - Human Resources

Trident University

DBA - Business Management

Walden University

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Cevessia M. Prude