Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cevonda Sanford

Lancaster,CA

Summary

Strategic team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Shopper/Delivery Driver

Instacart Shoppers
02.2020 - Current


  • Planned delivery routes and most efficient methods of distribution.
  • Demonstrated speed and accuracy in order item selection.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.

Remote Covid-19 Contact Tracer

Department of Public Health
09.2020 - 06.2022
  • Displayed proficient common computer procedures, tracking skills, telephone etiquette, and customer service skills.
  • Provided Excellent computer keying skills required, alpha and numeric data entry skills.
  • Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
  • Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
  • Improved contact tracing efficiency with accurate data entry and case management system utilization.
  • Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
  • Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
  • Increased case resolution rates by maintaining organized records of all contact tracing activities.
  • Participated in regular meetings with supervisors, discussing progress updates and strategizing improvements within the contact tracing process.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.

Conservation Specialist

American Income Life Insurance Company
09.2019 - 03.2020
  • Accepted/Placed inbound/outbound calls to conserved,reinstate or cancel life insurance policies.
  • Increased policyholder satisfaction by providing comprehensive and personalized life insurance solutions.
  • Analyzed clients'' needs and financial goals, recommending suitable life insurance policies accordingly.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Retained up-to-date industry knowledge for accurate, well-informed customer interactions.

Private Home Cleaning

Michael Graupner
08.2018 - 01.2020
  • Adhered to professional house cleaning checklist.
  • Kept building entryway glass clean and polished for professional presentation.
  • Documented and reported necessary facility and building repairs observed.
  • Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.

Technical Support Representative

S2G Support Services Group
07.2017 - 12.2018
  • Answered inbound calls to provide technical assistance with Casio Products (e.g Cash Registers, Musical Keyboards, Projectors,Cameras,Calculators and Watches).
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Medical Debt Collections Representative

Paramount Recovery Systems
03.2018 - 07.2018


  • Adhered to all company policies and procedures related to HIPAA and patient confidentiality
  • Meet or exceeded monthly performance goals set by management
  • Participated in regular training and development opportunities to improve skillset
  • Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up procedures.
  • Increased collection of outstanding payments within personal finance department as individual contributor in collections process.
  • Reduced delinquency rates by initiating proactive communications with debtors and offering tailored payment solutions.
  • Collected on delinquent accounts to reduce overdue balances.
  • Achieved performance goals on consistent basis.

Cashier/Cook

Whataburger
06.2015 - 01.2016
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

CSR - Sales Representative

Vxi Global Solutions
02.2015 - 06.2015
  • Providing knowledge of direct TV, assistance with transfers along with setting up service
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Cashier/Cook

Taco Bell
04.2014 - 05.2015
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.

Seasonal Sales Associate

Macy's
11.2014 - 01.2015
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier/Stocker/Sales Associate

Cents Only Store
09.2013 - 02.2014
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.

Education

High -

Crenshaw Senior High School
Los Angeles, CA

Skills

  • Customer Service
  • Organizational Skills
  • Data Entry
  • Strong attention to detail
  • Sales Quota Achievement
  • Data Protection
  • Microsoft Office
  • Telemarketing
  • Marketing
  • Business Development
  • Sales
  • Technical Support
  • Food Preparation
  • Account Management
  • Goal Oriented
  • Organization Skills
  • Able to work independently
  • Copy, Fax, & Print
  • Upselling strategies
  • Technical Troubleshooting
  • Call Center Operations
  • Stress Tolerance
  • Schedule Management
  • Routing orders
  • Active Listening
  • Effective Communications

Timeline

Remote Covid-19 Contact Tracer

Department of Public Health
09.2020 - 06.2022

Shopper/Delivery Driver

Instacart Shoppers
02.2020 - Current

Conservation Specialist

American Income Life Insurance Company
09.2019 - 03.2020

Private Home Cleaning

Michael Graupner
08.2018 - 01.2020

Medical Debt Collections Representative

Paramount Recovery Systems
03.2018 - 07.2018

Technical Support Representative

S2G Support Services Group
07.2017 - 12.2018

Cashier/Cook

Whataburger
06.2015 - 01.2016

CSR - Sales Representative

Vxi Global Solutions
02.2015 - 06.2015

Seasonal Sales Associate

Macy's
11.2014 - 01.2015

Cashier/Cook

Taco Bell
04.2014 - 05.2015

Cashier/Stocker/Sales Associate

Cents Only Store
09.2013 - 02.2014

High -

Crenshaw Senior High School

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Cevonda Sanford