Ceyda Rasor
Franklin,Indiana
Summary
Dynamic Certified Medical Assistant with a robust history at Johnson Memorial Hospital, adept in HIPAA compliance and delivering compassionate patient care. Excelled in patient assessments and medical documentation, enhancing patient satisfaction. Proven track record in improving clinic efficiency and teamwork, with exceptional skills in Electronic Health Records and patient-focused service.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Developed strong customer service and multitasking skills in high-paced restaurant environment.
Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CERTIFIED MEDICAL ASSISTANT
Johnson Memorial Hospital
08.2022 - Current
- Kept financial records and performed other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients
- Explained treatment procedures, medications, diets, or physicians’ instructions to patients
- Performed patient intake, including gathering detailed medical histories and vital signs
- Assisted with administering medications as directed by physicians
- Obtained medical information and measured vital signs, weight, and height
- Performed basic clinical duties such as dressing changes, wound cleaning, dressing removal, suture removal, splint application, removal
- Educated patients about their conditions and treatments
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
- Prepared and administered medications as directed by physician
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances
- Worked interdependently with other professionals to provide quality health care to patients
- Operated x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests
- Stocked supplies and instruments for examination rooms
- Performed laboratory procedures such as drawing blood, preparing specimens for testing, and performing EKGs
- Ordered lab tests based on physician instructions and tracked results accordingly
- Demonstrated excellent communication skills when interacting with patients, families and healthcare providers
- Responded to urgent calls from patients in need of medical assistance or advice outside of clinic hours
- Documented medical data in patient charts, facilitating accurate records
- Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms
- Documented visits using Electronic Medical Records system
- Ensured compliance with HIPAA regulations regarding the release of confidential patient information
- Set up medical laboratory equipment
- Collaborated with other healthcare professionals in order to ensure quality care
- Reviewed incoming documents such as lab reports and referral letters for accuracy
Server
Greek's Pizzeria
06.2017 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Starbucks Barista
Target
11.2022 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
HIGH SCHOOL DIPLOMA -
Franklin Community High School
Franklin, Indiana05.2021
Medical Assisting
Central Nine
Greenwood, Indiana05.2021
Skills
- HIPAA Compliance
- Medical Terminology
- Patient documentation
- Specimens collection and processing
- Medical Records Management
- Medical billing and coding
- Compassionate
- Data Entry
- Patient-focused care
- EMR / EHR
- Customer Service
- Reliable transportation
- Clinical Documentation
- Direct Patient Care
- Electronic Medical Records
- Emergency procedures understanding
- Prioritizing stat orders
- Medical Procedures
- OB/GYN procedures
- Professional Bedside Manner
- Trustworthy companion
- Electronic Health Records
- Vital Sign Monitoring
- Patient Assessments
- Inventory and supply management
- Payment Collection
- Immunization Administration
- Maintaining confidentiality
- Vital signs monitoring
- Medical terminology knowledge
- First Aid
- Phlebotomy
- Reliable team player
- CPR
- Sterilization techniques
- Insurance Verification
- Compassionate caregiver
- Monitoring patient progress
- Indirect Patient Care
- Electrocardiographic rhythm recognition
- Diagnostic Procedures
- Valid Indiana driver's license
Certification
- Pediatric Advanced Life Support
- Basic Life Support
- Certified Medical Assistant
- Advanced Life Support
Languages
English
Native or Bilingual
Timeline
Starbucks Barista
Target
11.2022 - 08.2023
CERTIFIED MEDICAL ASSISTANT
Johnson Memorial Hospital
08.2022 - Current
Server
Greek's Pizzeria
06.2017 - 12.2024
Medical Assisting
Central Nine
HIGH SCHOOL DIPLOMA -
Franklin Community High School
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