Ceyhun Kallem
Pompano Beach,FL
Summary
Dynamic leader with a proven track record at Marriott, adept in operations management and team leadership. Excelled in enhancing customer satisfaction and streamlining supply chain distribution, achieving significant improvements in performance metrics. Skilled in strategic planning and problem-solving, consistently surpassing sales targets through innovative strategies and exceptional customer service.
Overview
13
13
years of professional experience
Work History
Operations Manager
OmgBox LLC
06.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant General Manager
Marriott
03.2019 - 06.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Sales Manager
Otokoc
06.2014 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Front Office Operations Manager
Altin Yunus Hotel
02.2012 - 10.2013
- Increased revenue by upselling hotel services and amenities to guests during check-in and check-out processes.
- Monitored industry trends to identify potential areas of improvement in the front office department''s policies or procedures.
- Handled escalated customer complaints efficiently, demonstrating empathy towards their concerns while resolving issues quickly.
- Participated in budget planning, controlling expenses within allocated limits while maintaining quality service levels.
- Maintained high standards of cleanliness and organization in the front office area, creating a welcoming environment for guests.
- Assisted in coordinating special events held at the hotel property ensuring successful execution and guest satisfaction.
Education
Bachelor of Arts - Business Administration And Management
Gazi University
Besevler,Tr06-2011
High School Diploma -
Cesme Anatolian Hospitality And Tourism High Schoo
Cesme,Tr04-2005
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Goal setting
- Strategic planning
- Supply chain distribution
- Vendor sourcing
- Performance evaluations
- Sales background
Languages
Turkish
Native or Bilingual
English
Professional Working
Timeline
Operations Manager
OmgBox LLC
06.2022 - Current
Assistant General Manager
Marriott
03.2019 - 06.2022
Sales Manager
Otokoc
06.2014 - 03.2019
Front Office Operations Manager
Altin Yunus Hotel
02.2012 - 10.2013
Bachelor of Arts - Business Administration And Management
Gazi University
High School Diploma -
Cesme Anatolian Hospitality And Tourism High Schoo
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