CEYLAN ERDOGAN
Temecula,CA
Summary
Decisive and driven leader with 9 years experienced in logistics, sales support and project management. Experienced ensuring timely delivery of shipments internationally and nationally. Extensive cross functional experience with international leading companies.
Overview
10
10
years of professional experience
Work History
Account Manager
DHL Express International Logistics
12.2016 - 01.2021
- Developed detailed implementation work plans to sequence activities needed to successfully complete projects.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Ensure regional customer initiatives align with company’s global strategic goals.
- Developed and executed strategy for global shipments including pick-up and delivery processes from the U.S. and European countries.
- Communicated constantly with customers, operations and dispatchers to ensure on-time pick-up and delivery.
- Worked with sales teams to present and successfully market new products.
Sales Support Executive
DHL Express International Logistics
01.2013 - 12.2016
- Assisted the sales effort by developing the customer base to ensure it is protected and grown.
- Informed, pre advised and alerted sales operations teams of particular customer needs and problems, including competitor activity, by keeping up-to-date customer records, call reports and close intra company liaisons.
- Provided on-going support to the sales team by working on special projects which involved occasional overtime.
- Prepared and managed accurate monthly and weekly reports to department manager.
Customer Relations Management Advisor
DHL Express International Logistics
03.2011 - 01.2013
- Provided the highest level of customer satisfaction to all customers and users of all DHL services.
- Followed-up all operational updates that come from network or local departments and give the last and correct information to internal and external customers.
- Prepared daily, weekly and monthly reports according to my individual or group performance.
Education
PMP Certification - Project Management -
SAN DIEGO COMMUNITY COLLEGE
08.2022
Bachelor of Science - Business Administration And Management
ANADOLU UNIVERSITY
01.2011
Bachelor of Arts - Public Relations and Advertising
ISTANBUL UNIVERSITY
01.2011
Skills
- Day to day Customer Service / complaints handling/problem solving
- Scheduling and Time Management
- Experienced in using Comet (Sales Programme)
- Experienced in Asana and Trello (Project
- Management tools)
- Ability to meet sales target / results-focused & driven personality
- Organizational & multitasking with keen attention to detail
- Account management
- Accustomed to working under pressure
- Proficient in using both Mac/Windows systems
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
DHL Express International Logistics
12.2016 - 01.2021
Sales Support Executive
DHL Express International Logistics
01.2013 - 12.2016
Customer Relations Management Advisor
DHL Express International Logistics
03.2011 - 01.2013
PMP Certification - Project Management -
SAN DIEGO COMMUNITY COLLEGE
Bachelor of Science - Business Administration And Management
ANADOLU UNIVERSITY
Bachelor of Arts - Public Relations and Advertising
ISTANBUL UNIVERSITY
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