SQL
Ceyonta Minter
Summary
Highly reliable, dedicated, and motivated employee with the ability to effectively complete multiple objectives based on business needs. Possesses excellent customer service skills and a strong work ethic. Committed to contributing to the growth of a company. Flexible availability including evenings and weekends. Eager to support a thriving organization. Strong learning ability and highly adaptable to new situations.
Overview
10
10
years of professional experience
Work History
E-commerce Agent
Costco
04.2023 - Current
- Provide high-quality customer support via chat and phone, assisting members with online orders, account management, and product inquires.
- Resolve complex issues related to order tracking, refunds, account access, and exchanges, ensuring a seamless shopping experience.
- Collaborate with internal departments to expedite problem resolution.
- Maintain detailed and accurate records of customer interactions, ensuring data integrity and follow-up efficiency.
- Utilize problem-solving abilities to troubleshoot customer issues promptly and professionally.
- Successfully handle escalated calls with patience and understanding.
- Keep informed of industry trends and deals.
- Inform clients of policies and procedures.
- De-escalate and resolve customer complaints with punctual, polite and professional service.
Reconditioning Associate
Carmax
02.2020 - 04.2023
- Vacuumed interiors, cleaned windows, and wiped dashboard, console, and door panels.
- Operated high-pressure hoses, brushes, waxes, polishes, and other specialized tools for cleaning cars.
- Worked closely with team members to ensure efficient workflow throughout shift hours.
- Followed established procedures for prepping cars prior to entering the automated bay.
- Waxed and masking materials to vehicles to preserve, protect, and restore color and condition.
- Maintained inventories of supplies.
IOS Customer Service Representative
Conduent
01.2018 - 07.2018
- Provided technical support for IOS devices, assisted customer with setup, troubleshooting, system updates, and device optimization.
- Guided customers through the resolution of hardware malfunctions, connectivity problems, including Wi-FI, Bluetooth and cellular settings.
- Educated customers on iCloud services, account recovery, back up procedures, and data synchronization.
- Diagnosed and resolved tech issues while maintaining detailed logs for quality assurance and follow-ups.
- Delivered exceptional customer service experiences, achieving high customer satisfaction and retention rates.
- Collaborated with teams to improve support processes and enhance customer retention.
- Navigate through multiple computer applications with speed and accuracy.
- Stay up to date with Apple technology, updates, and processes.
Meat Sales Associate
Sam's Club/Walmart
08.2017 - 11.2017
- Maintain a high level of customer service and professionalism to wide range of customers.
- Recommend products or solutions that best suit the customer.
- Properly cut/slice appropriate amounts of meat for customer.
- Weigh out meat for the appropriate pricing.
- Package meat following sanitary policies for food preparation/inspection.
- Provide customer service to customers upon sale.
- Follow the wash, rinse and sanitize procedure for cleanliness of workplace environment.
- Greeting customers, table prep, menu order/selection/specials knowledge.
- Follow sanitary policies for food inspection/preparation, dining areas and properly storing food using sanitary handling practices.
- Ability to all kitchen equipment operating with safety and no work-related accidents/injuries.
- Flexibility with volunteering to take other employee shifts during emergencies/rush periods and staying late.
- Sanitized and restricted areas considered hazardous to employees/customers until appropriately addressed.
Customer Service/Server
Steve's Rib
04.2015 - 04.2017
- Operated the drive-thru efficiently, managing order accuracy and speed during peak hours.
- Maintain a high level of customer service and professionalism to wide range of customers.
- Recommend products or solutions that best suit the customer.
- Follow sanitary policies for food inspection/preparation, dining areas and properly storing food using sanitary handling practices.
- Managed high-volume service during peak hours, ensuring customer satisfaction and efficient operations.
- Train new employees on safety and operational procedures.
- Cultivated warm relationships with regular customers.
Education
Associate in Applied Science -
Oklahoma State University Institute of Technology
Okmulgee, OK12-2024
Information technologies Candidate -
01.2024
High School Diploma - undefined
Edmond North High School
05.2017
Skills
- Networking and troubleshooting
- Computer hardware and operating systems
- Basic programming and scripting
- Database management
- Cloud computing
- Basic web development
- Technical support
- Customer service
- Detail Orientation and Accuracy
- Mobile device management
- Cybersecurity fundamentals
Software
Oracle
Java
Python
Timeline
E-commerce Agent
Costco
04.2023 - Current
Reconditioning Associate
Carmax
02.2020 - 04.2023
IOS Customer Service Representative
Conduent
01.2018 - 07.2018
Meat Sales Associate
Sam's Club/Walmart
08.2017 - 11.2017
Customer Service/Server
Steve's Rib
04.2015 - 04.2017
High School Diploma - undefined
Edmond North High School
Associate in Applied Science -
Oklahoma State University Institute of Technology
Information technologies Candidate -
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