CEYRA CONCEPCION
Customer service
Sanger,Tx
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced Assembler knowledgeable about general manufactoring operations. Works quickly and stays focused under strict deadlines. Skilled in managing multiple tasks with frequently changing priorities. Continuously projects positive attitude and seeks opportunities to help team members.
Overview
16
16
years of professional experience
Work History
ASSEMBLER A
ESAB
04.2011 - Current
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints and obtained appropriate tooling and fixtures for each assembly job.
- Used mantis stereo microscope, probing and other deburr tools to smoothly and professionally finish products.
- Operated Schmidt hafnium press machine.
- Laser engraved parts using Trumpf laser machine.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
CUSTOMER SERVICE REPRESENTATIVE
AT GTI FOR AMBIT ENERGY
10.2008 - 04.2011
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Posted payments to accounts and maintained records.
Third Party Verification Agent
Verizon Wireless
06.2007 - 10.2008
- Verified client information by analyzing existing evidence on file.
Food Preparer
TWU Cafeteria
09.2006 - 03.2007
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Planned and organized food preparation activities from chopping ingredients to plating.
Education
HIGH SCHOOL DIPLOMA - undefined
ADISON HIGH SCHOOL
2011
Skills
- Managing Multiple Tasks
- Customer Service
- Call Center Operations
- Quality Inspections
- Assembly and Production
Languages
Spanish
English
Timeline
ASSEMBLER A
ESAB
04.2011 - Current
CUSTOMER SERVICE REPRESENTATIVE
AT GTI FOR AMBIT ENERGY
10.2008 - 04.2011
Third Party Verification Agent
Verizon Wireless
06.2007 - 10.2008
Food Preparer
TWU Cafeteria
09.2006 - 03.2007
HIGH SCHOOL DIPLOMA - undefined
ADISON HIGH SCHOOL
Similar Profiles
Landra PollardLandra Pollard
Assembly A at ESABAssembly A at ESAB
Manuel Avila, JrManuel Avila, Jr
Packing and Shipping Clerk at ESABPacking and Shipping Clerk at ESAB
Biman MukherjeeBiman Mukherjee
Deputy Manager-Technical Support Sales & Service at ESAB INDIA LIMITEDDeputy Manager-Technical Support Sales & Service at ESAB INDIA LIMITED