CEZA JEAN VERGARA
Administrator
Doha
Summary
Currently working as a Hotel Administrator with an excellent knowledge and skills in Hotel Industry and now, seeking for a career change to learn new things and enhance my knowledge to a new industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office Administrative position. Strong interpersonal and communication skills and knows how to handle and deal with different kind of people. Extremely motivated and passionate in wherever and whatever I choose to do. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
ADMINISTRATOR
Premier Inn Hotel Doha Airport
Doha
2022.02 - Current
- Handling office tasks, such as filing and generating reports.
- To maintain staff attendance and personal records.
- Prepares accounts receivable and payable invoices.
- Oracle invoice booking and prepares Purchase Order.
- Extend and provides support to all department.
- Prepares cash and cards business done report.
- Assist Finance Office in preparing payment to suppliers.
FRONT OFFICE RECEPTIONIST
Premier Inn Hotel Doha Airport
Doha
2019.02 - 2022.01
- Daily experience and knowledge in OPERA system.
- Dealing with bookings by phone, e-mail, letter or face to face.
- Perform arrival and departure process including cashiering and payment methods.
- Ensures to provide high quality guest experience including responding and resolving conflicts.
- Coordinates with all departments to ensure proper communication.
- Performs daily administrative task.
- Acts as a shift in charge in the absence of the Duty Manager.
CUSTOMER SERVICE REPRESENTATIVE
SPI CRM Relia Group of Companies
Dumaguete City
2016.11 - 2019.01
- Use telephone to reach out to customers and verify account verification.
- Resolve customer complaints via phone.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Work with customer service manager to ensure proper customer service is delivered.
- Compile reports on overall customer satisfaction.
FRONT OFFICE/ SPA RECEPTIONIST
Island's Leisure Boutique Hotel and Wellness
Dumaguete City
2016.06 - 2016.10
CASHIER
FRONTLINER, Samsung Kiosk
2015.08 - 2016.01
BRAND SPECIALIST
Philippine Oppo Mobile Technology Inc
Dumaguete City
2014.06 - 2015.06
On the Job Training
Crown Regency Hotel and Resorts
Cebu
2013.11 - 2014.03
Education
Bachelor of Science - Hospitality Management
Negros Oriental StateUniversity
Dumaguete, Philippines 2010.06 - 2014.05
High School Diploma -
Negros Oriental High School
Dumaguete, Philippines 2006.06 - 2010.04
Skills
Team Player
undefinedAdditional Information
A C H I E V E M E N T S
TOP PERFORMER OF THE YEAR 2022
Premier Inn Hotel Doha Airport
HOTEL SUPPORT TEAM MEMBER OF THE YEAR - MENA
Premier Inn Hotels Middle East - Year 2022
EMPLOYEE OF THE MONTH- GUEST FOCUS
Premier Inn Hotel Doha Airport- December 2021
EMPLOYEE OF THE MONTH- GUEST FOCUS
Premier Inn Hotel Doha Airport- August 2021
EMPLOYEE OF THE MONTH- UNSUNG HERO
Premier Inn Hotel Doha Airport- May 2021
Timeline
ADMINISTRATOR
Premier Inn Hotel Doha Airport
2022.02 - Current
FRONT OFFICE RECEPTIONIST
Premier Inn Hotel Doha Airport
2019.02 - 2022.01
CUSTOMER SERVICE REPRESENTATIVE
SPI CRM Relia Group of Companies
2016.11 - 2019.01
FRONT OFFICE/ SPA RECEPTIONIST
Island's Leisure Boutique Hotel and Wellness
2016.06 - 2016.10
CASHIER
FRONTLINER, Samsung Kiosk
2015.08 - 2016.01
BRAND SPECIALIST
Philippine Oppo Mobile Technology Inc
2014.06 - 2015.06
On the Job Training
Crown Regency Hotel and Resorts
2013.11 - 2014.03
Bachelor of Science - Hospitality Management
Negros Oriental StateUniversity
2010.06 - 2014.05
High School Diploma -
Negros Oriental High School
2006.06 - 2010.04
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