Barbara West
Lebanon,TN
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. To seek and maintain full-time customer service associate position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Receptionist/Customer Service Associate
America's Best Contact And Eyeglasses
05.2022 - Current
- Helped 50+ customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants
Caregiver
Home Instead
04.2021 - 04.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
Hospice Chaplain/Bereavement Coordinator
Compassus Hospice
09.2004 - 06.2019
- Accepted different lifestyles, cultures, beliefs and values and seamlessly adapted bereavement support to accommodate individual needs.
- Applied suitable interventions to meet needs of 75+ patients and families and demonstrated understanding of community health, welfare and social agencies.
- Planned, coordinated and facilitated four bereavement groups yearly and delivered ongoing compassionate support to bereaved.
- Completed initial intakes and follow-up assessments and coordinated resources and referrals based on assessment.
- Performed clinical supervision to bereavement team and interns and coordinated orientation, education and development of team members and volunteers.
- Accepted different lifestyles, cultures, beliefs and values and seamlessly adapted bereavement support to accommodate individual needs
Education
Bachelor of Arts - English And Speech
University of Illinois At Urbana-Champaign
Champaign, ILMaster of Arts - Counseling
Talbot School of Theology
La Mirada, CASkills
- Exceptional Communicator
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Strong Analytical and Problem-Solving Skills
- Critical Thinking
- Customer Retention Strategies
- Google Docs
Timeline
Receptionist/Customer Service Associate
America's Best Contact And Eyeglasses
05.2022 - Current
Caregiver
Home Instead
04.2021 - 04.2022
Hospice Chaplain/Bereavement Coordinator
Compassus Hospice
09.2004 - 06.2019
Bachelor of Arts - English And Speech
University of Illinois At Urbana-Champaign
Master of Arts - Counseling
Talbot School of Theology
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