Open To Work
Khawaja Ali Raza
North Bellmore
Work Preference
Summary
Results-driven Operations & Dispatch professional with over 9 years of experience optimizing logistics, managing high-volume fleet routing, and leading cross-functional teams. Proven track record in school transportation management, corporate limousine dispatch, and manufacturing production supervision. Expert at coordinating real-time communication across multiple stakeholders, resolving complex scheduling emergencies, and utilizing industry-specific dispatch software to ensure 100% on-time performance. Known for maintaining exceptional service delivery in high-pressure, fast-paced environments.
Overview
11
11
years of professional experience
Work History
Dispatch Officer
First Student
Hicksville
04.2024 - Current
- Serve as the lead dispatcher dedicated to the Jericho School District, directing the accurate execution and daily synchronization of all regional school bus routes.
- Coordinate dynamic, area-wide route adjustments for a fleet of active and standby drivers, ensuring seamless coverage and minimal service gaps.
- Manage high-volume communications and real-time problem-solving between school district officials, drivers, and parents to resolve route disruptions swiftly.
- Oversee fleet readiness by identifying mechanical issues, establishing vehicle repair priorities, and tracking unit status with the maintenance workshop.
- Administer daily scheduling, attendance logs, and regulatory compliance for specialized teams of drivers and safety monitors.
- Strategically assign dedicated vehicles and trained monitors to complex, high-priority special-needs routes, guaranteeing student safety and adherence to specific transportation guidelines.
Assistant Team Lead - Dispatch & Reservation
BlackUrban Limousines
Chicago
03.2022 - 02.2024
- Steered daily fleet dispatch operations and provided tactical guidance to team members to sustain peak workflow efficiency and data entry accuracy.
- Evaluated VIP corporate client inquiries, audited active reservations, and enforced rigorous quality control protocols to protect service standards.
- Compiled comprehensive end-of-shift productivity reports and cross-coordinated with executive management to implement process improvements.
- Facilitated performance reviews, mentored frontline dispatchers, and consistently enforced corporate service level agreements (SLAs).
Limousine Dispatcher
BlackUrban Limousines
Chicago
12.2021 - 02.2022
- Streamlined the logistics for over 40 complex daily pick-ups and drop-offs catering to a global, high-profile corporate clientele.
- Audited real-time booking engines and adjusted digital reservations instantly to accommodate sudden schedule fluctuations or weather delays.
- Maintained continuous, clear contact with global drivers and clients, ensuring rapid resolution of en-route emergencies or vehicle mechanical delays.
Customer Support Executive (EMEA Region)
Uber Eats
Lahore
02.2019 - 10.2020
- Delivered fast-paced, multi-channel technical and order support via live calls, emails, and CRM messaging systems for global users.
- Investigated and resolved complex billing disputes, missing deliveries, and vendor payment friction within standard resolution times.
- Consistently achieved top-tier Customer Satisfaction (CSAT) scores by employing calm, professional de-escalation techniques.
Assistant Supervisor - Contract Packaging Unit
Sprintech Packaging
Lahore
01.2015 - 01.2019
- Supervised end-to-end floor operations for a high-output cosmetic packaging facility, managing a team of production line personnel.
- Spearheaded production targets to consistently output over 100,000 units daily while stringently maintaining corporate quality and volume standards.
- Integrated operations daily across Quality Control (QC), Production Engineering, and Warehouse Logistics teams to prevent material bottlenecks.
- Orchestrated shift schedules, audited individual labor performance, and maintained zero-incident safety records through strict compliance checks.
Education
Bachelor of Business Administration (BBA) - HR Management
University of South Asia
Skills
- Transfinder
- Samsara
- Zonar
- Limo Anywhere
- AS400
- Bliss
- Focus
- Route Optimization
- Salesforce
- Zendesk
- RingCentral
- Microsoft Office Suite
- Excel
- Word
- Outlook
- Team Management
- Performance Tracking
- Policy Enforcement
- Workflow Standardization
- Fleet Maintenance
- High-Volume Call Management
- Escalation Resolution
- Cross-Functional Liaison
- CSAT Optimization
Timeline
Dispatch Officer
First Student
04.2024 - Current
Assistant Team Lead - Dispatch & Reservation
BlackUrban Limousines
03.2022 - 02.2024
Limousine Dispatcher
BlackUrban Limousines
12.2021 - 02.2022
Customer Support Executive (EMEA Region)
Uber Eats
02.2019 - 10.2020
Assistant Supervisor - Contract Packaging Unit
Sprintech Packaging
01.2015 - 01.2019
Bachelor of Business Administration (BBA) - HR Management
University of South Asia