Chad Wert
La Porte,IN
Summary
Thank you for the opportunity to take my interests into consideration. If you are looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can preform them confidently. Given these requirements, I'm certain that I have the necessary skills to successfully preform the job adeptly and preform above and beyond expectations. I am an adaptable professional who has been consistently praised as hard-working by my co-workers and management. Over the course of my 10-year career, I've developed a vast diverse skill set. After reviewing my resume, I hope you will agree that I am the type of; competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit the position. Please do not hesitate to contact me at (219) 575-9892 or via email at chadw219@gmail.com to arrange for a convenient meeting time. Thank you for your time and consideration, I look forward to hearing from you soon.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Coordinator/CRM Representative
American Licorice
09.2019 - 02.2025
- Daily Duties of CRM Position Includes; Answering Telephone for Customer Questions, Expedite Calls Through Directory
- Responding to Consumer Emails, Order Help Desk, Standard FQA
- Assist with Orders, and Site Navigation
- Provided Assistance to Clients, Confirmed Payments, Refunds, Replacements etc
- Resolved Payment Charge-backs, Order Disputes, Fraudulent Orders, Composed Call Center Scripts, Execute Sales Force Program for Customer Service, Provided Excellent Technical Support and Customer Service
- Account Coordinator Duties Include; Cross Training on Multiple Accounts, Coordinating Large Business Accounts
- Ability to Navigate JDEdwards System
- Cancel and Place Orders
- Communicate ETA's/ Handle Broker Accounts, Providing Lead Times for Shipments
- Preform SI/EDI Order Pulls, Order Corrections, Pricing, Order Documentation, Item Location, Inventory
- Enter Consumer Data in Sales Force Program
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Escalated issues to appropriate channels as necessary.
- Managed department call volume of 30-50 calls per day and coordinated department schedules to maximize coverage during peak hours.
Sanitation
American Licorice Company
08.2018 - 10.2019
- Daily Duties Included; Proper Sanitation of Assembly Line, Machine Cleaning, Cross Contamination Checks, Provide Assistance to Quality for cGMP Assignments, Ensure Bio-Hazards and Contaminants were Disposed of Properly via FDA Guidelines, Monthly Dust Abatements, PPE Practice, Composed Daily Sour Blend for Lines
- Worked ahead on daily tasks to achieve sanitation goals.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Achievement- Promoted to Back-up Team Lead
Quality Control Technician
American Licorice Company
01.2017 - 07.2018
- Daily Duties Included; Assess Quality of Passing Product, Authorizing Proper Product Date and Best Before Date, Hourly Line Check List, Ensure Proper Product Weight, Enforce PPE Practices, Assess cGMPs for Floor Associates, Auditing Paperwork, Release Sour Blend and Ingredients, Receiving Shipments and Filing Paperwork for SQF Audit, Placing Product and Material on Hold
- Performed thorough inspections of incoming materials and outgoing products.
- -Achievement- Retained HACCP Certification
Production
American Licorice Company
08.2016 - 01.2017
- Daily Duties Included; Begin Start-up meeting, Responsible for Meeting Quality Standards and Deadlines for Products, Check for Defects in Product, Assemble Products for Special Request Orders, Monitor Manufacturing Equipment, and Closely Follow Safety Procedures to Prevent Accidents, Staff Rotation, Cross Training on Different Lines, Product Taste Test, Maintaining Factory Production Cleanliness
Assembler
Masonite
07.2015 - 06.2016
- Daily Duties Included; Preparation of Assigned Line, Ensure Proper Components for Customer Orders, Practice of PPE, Rushing Ticket Items, Reach Desired Build Numbers by Certain Time Frame, Quality Check of Each order and Material, Clean Production Floors at End of Shift
Cashier/Sales Associate
Gordon Food Service
04.2014 - 06.2015
- Daily Duties Included; Daily Business Customer Order Placement, Customer Service, Customer Q/A, Ability to Handle Larger Quantitative Orders, Ensure High Customer Satisfaction, Weekly Price Adjustments, Stocking, Cash Handling, HQ Secret Shopper Analysis, and Maintain Store Cleanliness, Open and Close Store
Crew Member
Burger King
05.2012 - 04.2014
- Daily Duties Included; Ensuring Customers were treated with Fast, Friendly and Efficient Service, Make Frequent Safe Cash Drops, Correct Food Preparation and Distribution, Handling Customer Complaints, Cross Training in Kitchen Preparation
Education
Core 40 Diploma -
Westville Middle/High School
Westville, Indiana05.2015
Skills
- Versatile-Transferable Skill Set
- Develop Positive Work Environment
- Windows
- Customer Service Skills
- CRM software
Certification
- Forklift, 08/01/17
- HACCP Certification, 10/01/17
- CRP/AED Certification, 12/13/24
Affiliations
- Diversity Equity and Inclusion Council
- Sustainability Engagement Team Volunteer
- InGood Company- Bronx, NY
- Adopt a Family- La Porte, IN
- Rock the Block- La Porte, IN
- Associate Appreciation- La Porte, IN
- ALC Boutique- Michigan City, IN
- Salvation Army Donation Collection, La Porte, IN
- Boys and Girls Club- Michigan City, IN
- Brentwood Assisted Living- La Porte, IN
- Community Outreach for Tennessee Tornado Relief- La Porte, IN
- Kid in Need Foundation (KINF)- Minneapolis, MN
- SuperGoal (KINF)- Phoenix, AZ
- Dallas Halftime Show (KINF) Dallas, TX
- South Bend Halftime Show (KINF) South Bend, IN
Timeline
Account Coordinator/CRM Representative
American Licorice
09.2019 - 02.2025
Sanitation
American Licorice Company
08.2018 - 10.2019
Quality Control Technician
American Licorice Company
01.2017 - 07.2018
Production
American Licorice Company
08.2016 - 01.2017
Assembler
Masonite
07.2015 - 06.2016
Cashier/Sales Associate
Gordon Food Service
04.2014 - 06.2015
Crew Member
Burger King
05.2012 - 04.2014
Core 40 Diploma -
Westville Middle/High School
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