Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Freymann

San Antonio,TX

Summary

Driven and meticulous Cyber Security undergraduate with a strong aptitude for team collaboration and effective communication. Proficient in utilizing tools such as Microsoft Defender, showcasing talent for navigating complex systems and troubleshooting. Continuously seeking to expand knowledge and skills in the ever-evolving field of Cyber Security.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Master Racket Technician

First Serve Tennis
05.2021 - Current
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Established and maintained strong customer relationships by fostering rapport and trust over time.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Cybersecurity Analyst Intern Tier 1

UTSA - University of Texas at San Antonio
01.2025 - 05.2025
  • Maintained up-to-date knowledge of emerging cybersecurity trends, implementing best practices into daily tasks.
  • Improved incident response times by developing and maintaining cyber security playbooks for common attack scenarios.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Leveraged cutting-edge cybersecurity tools and technologies for continuous monitoring and protection of IT infrastructure
  • Facilitated cross-departmental collaboration to ensure integration of best security practices in all IT projects
  • Created incident tickets in ServiceNow to respond to incidents in collaboration with our IT department

Education

BBA - Cyber Security

The University of Texas At San Antonio
05-2025

Skills

  • Attention to detail
  • Log analysis
  • Incident response
  • Microsoft Defender
  • ServiceNow
  • Active Directory
  • Critical thinking
  • Technical troubleshooting

Certification

  • CompTIA Security+ Certification 2025 January
  • Google Cyber Security Certificate 2024 August
  • USRSA Master Racket Technician 2022 January


Timeline

Cybersecurity Analyst Intern Tier 1

UTSA - University of Texas at San Antonio
01.2025 - 05.2025

Master Racket Technician

First Serve Tennis
05.2021 - Current

BBA - Cyber Security

The University of Texas At San Antonio

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Charles Freymann