Donna Fortner

Secretary

Clearmont Automotive

Burnsville , NC

05.2008 - 06.2024

Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Responded to customer inquiries via email or telephone in a polite and professional manner.
Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Prepared expense reports in accordance with company policies and procedures.
Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
Reviewed invoices for accuracy before submitting them for payment processing.
Sorted mail and distributed it to appropriate personnel or departments within the organization.
Organized and maintained filing systems for important documents.
Performed data entry into computer systems; ensured accuracy of all entered information.
Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
Managed calendar reminders for upcoming deadlines or events associated with the office.
Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
Updated contact lists on a regular basis; created new contacts as needed.
Reviewed billing statements for accuracy prior to submitting them for payment processing.
Processed invoices for payment; tracked payments received from vendors and clients.
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Greeted visitors and directed to appropriate location or person.
Ordered office supplies to purchase items and maintain appropriate levels.
Assisted with accounts receivable and accounts payable functions.
Sent and distributed mail and parcels.
Processed documents and materials for dissemination to appropriate parties.
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Managed multiple calendars and contacts using computer software.
Created and updated spreadsheets to track and report data.
Maintained organized filing system of paper and electronic documents.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Responded to customer issues to provide immediate resolution and improve retention.
Composed, edited and typed complex memos and reports with job-related software.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Handled incoming calls and directed callers to appropriate department or employee.
Processed returns, exchanges, and refunds in a timely manner.
Maintained accurate records of all inventory transactions in the computer system.
Documented any discrepancies between actual inventory counts versus what was recorded in the system.
Performed regular audits of warehouse shelves to verify proper stocking levels.
Created purchase orders for new parts when needed by vendors or suppliers.
Responded to inquiries from internal staff members about part specifications or availability.
Assisted customers with product selection based on their needs.
Managed vendor relationships by ensuring that orders were filled accurately and on time.
Organized and labeled parts to ensure easy identification and retrieval.
Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
Received customer orders and placed them into the system for processing.
Coordinated restocks by working closely with parts manager to fill critical gaps.
Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Operated point of sales and parts lookup computer systems.
Received and stocked incoming merchandise, arranging items in correct locations.
Opened crates to replenish stocked items in proper aisles.
Managed employee schedules and daily assignments.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Wrote and recorded orders for merchandise or entered orders into computers.
Ordered or purchased supplies to maintain optimum inventory.

Summary

Overview

Work History

Secretary

Education

High School Diploma -

Early Childhood Education - Early Childhood Education

Skills

Timeline

Secretary

High School Diploma -

Early Childhood Education - Early Childhood Education

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